To ensure the smooth and efficient running of the Sales Marketing Department.
To ensure the smooth and efficient running of the Sales Marketing Department.
Main Duties
Customer Service
§ Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
§ Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
§ Maintains positive guest and colleague interactions with good working relationships.
Administration§ Provides administrative support to Division Head and ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
§ Locates and attaches appropriate file correspondence to be answered by Division Head.
§ Maintains office organisation and ensuring that all contracts and financial documents are safeguarded.
§ Sets up a systematic and efficient filing system, both for hard files as well as all electronic data, that enables quick retrieval.
§ Ensures all files are kept up to date at all times.
§ Prepares the relevant materials for all meetings attended by the Division Head: Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and ad hoc meetings
§ Answers telephone and give information to callers or routes call to appropriate official and places outgoing calls.
§ Greets visitors, ascertains nature of business, and conducts visitors to appropriate employee.
§ Makes copies of correspondence or other printed matter.
§ Prepares outgoing mail.
§ Types, takes dictation and minutes, drafts letters, files and traces, composes correspondences.
§ Monitors and maintains the proper appearance of the Division’s office area.
§ Reads and routes incoming mail and outgoing correspondences.
§ Handles outgoing mails by courier.
Administration (continued)
§ Ensures travel authorisation form are fully completed and signed by the respective executive before handed to the Director of Sales Marketing for signature.
§ Schedules and manages appointments for Director of Sales Marketing.
§ Ensures all entitlements accorded or cancelled are properly recorded and updated.
§ Handles monthly requisition of stationeries/general and dry goods stores.
§ Updates employees’ annual leaves and get DOSM to approve on changes of leaves.
§ If required, checks and updates employees’ attendance records for Director of Sales Marketing’s approval and get individual employee to sign before forward it to Paymaster.
§ Handles covering letter for Accounts Payable for manual checks issued with Suppliers.
§ Assists in the preparation of the Annual Business Plan.
§ Maintains and manages renewal of all sales contracts, Letter of Appointment on a timely basis.
§ Assists in the preparation of required monthly sales report.
Financial§ Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
§ Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system
Personnel
§ Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
Other Duties
§ Ensures high standards of personal presentation and grooming.
§ Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
§ Responds to changes in the Sales Marketing function as dictated by the industry, company and hotel.
§ Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
§ Attends training sessions and meetings as and when required.
§ Carries out any other reasonable duties and responsibilities as assigned.
Main Duties
Customer Service
§ Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.
§ Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
§ Maintains positive guest and colleague interactions with good working relationships.
Administration§ Provides administrative support to Division Head and ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
§ Locates and attaches appropriate file correspondence to be answered by Division Head.
§ Maintains office organisation and ensuring that all contracts and financial documents are safeguarded.
§ Sets up a systematic and efficient filing system, both for hard files as well as all electronic data, that enables quick retrieval.
§ Ensures all files are kept up to date at all times.
§ Prepares the relevant materials for all meetings attended by the Division Head: Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and ad hoc meetings
§ Answers telephone and give information to callers or routes call to appropriate official and places outgoing calls.
§ Greets visitors, ascertains nature of business, and conducts visitors to appropriate employee.
§ Makes copies of correspondence or other printed matter.
§ Prepares outgoing mail.
§ Types, takes dictation and minutes, drafts letters, files and traces, composes correspondences.
§ Monitors and maintains the proper appearance of the Division’s office area.
§ Reads and routes incoming mail and outgoing correspondences.
§ Handles outgoing mails by courier.
Administration (continued)
§ Ensures travel authorisation form are fully completed and signed by the respective executive before handed to the Director of Sales Marketing for signature.
§ Schedules and manages appointments for Director of Sales Marketing.
§ Ensures all entitlements accorded or cancelled are properly recorded and updated.
§ Handles monthly requisition of stationeries/general and dry goods stores.
§ Updates employees’ annual leaves and get DOSM to approve on changes of leaves.
§ If required, checks and updates employees’ attendance records for Director of Sales Marketing’s approval and get individual employee to sign before forward it to Paymaster.
§ Handles covering letter for Accounts Payable for manual checks issued with Suppliers.
§ Assists in the preparation of the Annual Business Plan.
§ Maintains and manages renewal of all sales contracts, Letter of Appointment on a timely basis.
§ Assists in the preparation of required monthly sales report.
Financial§ Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
§ Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system
Personnel
§ Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
Other Duties
§ Ensures high standards of personal presentation and grooming.
§ Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
§ Responds to changes in the Sales Marketing function as dictated by the industry, company and hotel.
§ Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
§ Attends training sessions and meetings as and when required.
§ Carries out any other reasonable duties and responsibilities as assigned.