LHAS Floral and Gifts works as a team to serve the hospital, employees, patients, and visitors. We aim to be an escape for people having a tough time, so customer service is very important to us. We are passionate because the money we raise here goes back to the hospital in the form of grants, funding programs created by UPMC employees. **Purpose:** As the public face for LHAS, the Sales Associate/Visual Merchandiser is expected to be continuously updating their knowledge of the company's product, service and policies. **Responsibilities:** + Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding service. + Opens and closes store, operates POS, and maintains lottery machines, managing financial transactions, balancing drawer and preparing deposits. + Prepares PO to order repeat products from vendor. (Ie snacks, drinks) + Assist with preparation of incoming merchandise, checks invoices, enters PO's to get pricing tickets, unpacks and prices product. + Maintains visual presentation of sales floor, products, signage and displays. + Stocks candy, and other merchandise daily + Responsible for ideas to increase store sales. + Uses cross-selling techniques to increase customer purchase amounts. + Maintains shop to ensure a safe and aesthetic environment. + Ensures daily operations are overseen in an efficient and effective manner. + Is aware of theft and ways to prevent it. HS Diploma required Associate's degree preferred Available to work full day shifts and weekends Visual merchandising and retail experience, preferably 2 years in a gift shop Knowledge of merchandising and display to achieve sales impact Maintains a professional appearance and is well spoken Maintains a positive attitude and focus on customer satisfaction Ability to turn a frustrated customer in to a happy customer, requiring a combination of empathy and tact Is a TEAM player The ability to read, write and perform basic math Experienced with a POS system and basic computer skills Able to lift and move heavy boxes. Up to 40 lbs Ability to stand and work for extended periods of time Must be able to walk between stores, transferring product, which is a half-mile. This is not a sedentary job. **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**