Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. Discovery is the world's leading media and entertainment company, with many titles and unique brands to fill every portfolio, including TV, film and streaming. We produce and distribute programs and services in more than 220 countries and territories, in more than 50 languages, to inform, inspire, laugh and Major brands and networks under the Warner Bros Discovery umbrella include. Discovery Channel, discovery+, CNN, DC, Eurosport, HBO, HBO Max, HGTV, Food Network and others. For more information, visit www.wbd.com\n\nThe Job \n\nWarner Bros. Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery-owned visitor attractions and experiential retail stores around the world, each created with visitor engagement and exceptional customer service at their heart. The division includes Warner Bros. Studio Tour London – The Making of Harry Potter and Warner Bros. Studio Tour Tokyo – The Making of Harry Potter which opened in 2023. The division also supports Warner Bros. Studio Tour Hollywood, a guided tour showcasing the production secrets behind the best loved films and television shows in the world of entertainment at the studios where they were made.\n\nWarner Bros. Worldwide Studio Tours and Retail specializes in experiential retail and is home to The Harry Potter Shop at Platform 9 ¾, Harry Potter New York – the iconic flagship store as well as offering an online experience at Harrypottershop.com.\n\nThis position will support the sales operations at the Harry Potter Chicago store by maximizing customer and fan engagement in an awe-inspiring, best-in-class retail environment. This role primarily engages with our guests by providing excellent service and addressing their needs to enhance their shopping experience.\n\nThe Daily \n\nConsistently proactively engages with guests.\nAssist customers with merchandise purchases by locating items customers may wish to purchase, suggesting items of interest, and retrieving merchandise from inventory when needed.\nFollow the steps of service to ensure they provide the best experience.\nResponsible for cascading customer feedback to correct channels of communication.\nPromotes a positive and seamless guest experience.\nFosters the stores sales strategy plan on customer engagement.\nRegister and cash handling duties include ensuring that all transactions are complete and accurate.\nFollows, teaches, and exhibits all safety and compliance protocols.\nAdheres to stores uniform policy.\nIs responsible to come to all scheduled shifts on time.\nFosters an environment to maintain store shrink to acceptable parameters.\nResponsible for attaining delegated daily, monthly, or quarterly sales goals.\nProactively advocates and understands promotions within the store.\nEngages in store sales strategy.\nMaintain store appearance to ensure that it is neat, orderly, and well stocked to meet the Company’s visual merchandising standards.\nTeaches and lives stores culture with each associate.\nCollaborates with the team to follow company values.\nFollows and impacts store set priorities and brand standards.\nThe Essentials \n\nKnowledge of Harry Potter series and background\nDemonstrated customer service skills\nExcellent communication skills (i.e. verbal, non-verbal, visual) with the ability to communicate effectively in public to both small and large groups.\nAbility to work effectively in a team environment\nStrong attention to detail with focus on basic numerical skills\nHighly motivated self-starter with good initiative\nProficiency with Word, Excel, PowerPoint\nMust have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $35,360 - $51,376.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.