This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine elevating every customer interaction into an opportunity to strengthen loyalty and satisfaction with Spectrum’s suite of products, with a focus on Spectrum Mobile. By resolving concerns and offering consultative solutions, you’ll help customers see the value in their services and foster lasting relationships. Join Spectrum to make a real impact on customer retention and satisfaction every day.

How You’ll Make an Impact

Engage directly with customers to resolve concerns, support account maintenance, and provide consultative solutions across Spectrum’s offeringsApply active listening and respectful communication to deliver outstanding customer service and consistently meet call-handling performance standardsPresent and explain Spectrum’s full portfolio, emphasizing Spectrum Mobile, to address customer needs and strengthen product valueDemonstrate proficiency in positioning wireless plans, devices, features, and service options to support retention and re-sell opportunitiesProcess transactions accurately within billing and order management systems, ensuring precise account updates and new sales order entriesIdentify opportunities to upsell products and services by understanding customer needs and offering tailored solutionsMaintain up-to-date knowledge of competitor pricing and products to effectively compare offerings and retain customers

Working Conditions

Work in an office environment while managing multiple systems and applications during customer interactions and working flexible schedules including evenings, weekends and holidays as business needs require

What You’ll Bring to Spectrum

Required Qualifications

Education

High school diploma or equivalent

Skills

Ability to read, write, speak and understand English and SpanishCommunicate clearly and professionally with a customer-focused approachBuild rapport, overcome objections, and retain customers through solution-oriented conversationsWork effectively in a fast-paced, metric-driven call center environment
Learn and apply billing, account management, and order entry systemsUnderstand sales practices, customer retention techniques, and service recovery methods 

Preferred Qualifications

Experience

2+ years of call center sales experience

Skills

Working knowledge of Spectrum products and services, especially mobile offeringsKnowledge of competitor wireless, internet, video and voice products and services

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SRT103 2026-75651 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13551 Business Unit: Sales and Marketing Zip Code: 78247

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.