Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Inclusion & Diversity  

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

QualificationsCustomer-focused: You enjoy engaging with people and are committed to delivering excellent service.Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.Action-oriented: Proactive and driven to take initiative and get things done.Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.Eager to learn: Open to feedback and always looking for opportunities to grow and develop.Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.French or Dutch and English language skills

Additional Information

This is a part-time position with a contract of 24 hours a week. Apply by sending in your CV in English or French as soon as possible, but no later than the 20.06.2025. Due to data policies, we only accept applications through the career page.

Benefits:

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. 

In addition, colleagues based in Brussels also receive:

• A 25% personal discount on all H&M Group brands,
• Holiday pay
• The option to purchase meal vouchers
• 70% public transportation coverage
• Workplace benefits
• Training