This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Curious about a role where your communication skills drive sales and shape customer experiences? At Spectrum, you’ll manage orders for Residential and Small Business customers, partnering with multiple departments to ensure seamless service delivery. By guiding customers through the sales process and resolving issues efficiently, you’ll directly contribute to our commitment to outstanding service.

How You’ll Make an Impact   

Respond to calls and messages from Residential and Small Business customers, processing orders for cable, internet, voice and mobile servicesCoordinate with internal teams and business partners to facilitate order fulfillment from initial inquiry through completionGather and follow up on leads, cancellations, overdue tasks and order exceptions to ensure timely order processingManage multiple systems and platforms to address non-standard scenarios and guarantee accurate service deliveryPrepare and obtain customer documents, generate precise orders and agreements and ensure correct billing and completionSchedule and reschedule orders with customers, applying business rules to maximize completion ratesShare best practices within the team and suggest improvements to enhance performance

Working Conditions   

Office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education   

High School Diploma or equivalent

Experience   

2+ years customer service or sales experience

Skills   

Ability to prioritize and organize effectivelyProficiency using personal computer and software applicationsAbility to work independently and within a groupCapacity to address and resolve customer complaints and issuesStrong oral and written communication skills in a professional mannerKnowledge of cable, internet and telephone servicesFamiliarity with accounting and billing proceduresUnderstanding of office procedures and Spectrum policiesKnowledge of service troubleshootingAwareness of residential product information, packaging, pricing and current offers

Preferred Qualifications

Skills

Knowledge of cable television, high speed internet and phone products and services
CSU101 2026-73170 2026

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
FCC Unit: 13528 Business Unit: Sales and Marketing Zip Code: 32751

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.