Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Rockwell Automation is Hiring!

We are looking for an Sale Account Manager to be based in our Penang or Puchong KL office.

Position Summary 

The expectation of the Sales Account Manager role is to drive the total products and solutions – [Intelligent Devices (ITD), Software and Control (SWC)] + Solutions and Services (S&S) sales growth in the assigned geography.  Incumbent for this role is responsible for development of new customer accounts as well as increase installed base penetration of existing customer by working with Distributor (DI) and/or System Integrators (SI). Incumbent for the role must embrace the Market Access – Limited Distribution Model and collaborate with our appointed Distributors for mutual Rockwell Automation and Distribution success.

Key Responsibilities

Work closely with Country Manager to establish and implement account plan and strategy (including eco-system) for assigned geography focusing on driving conversion or increasing market share growth.

Partner with DI/SI/Original Equipment Manufacturers (OEM) as well as Industry Experts to obtain leads on new customers and to convert targeted accounts. Keep abreast with Channel Access to ensure that leads have been contacted/ status of development/ progress.

Acquire the needed technical competency to hold at least preliminary technical presentations and discussions with customers, so as to understand and fulfill their needs and requirements with Rockwell Automation products, solutions and services.

Account management for ecosystem SI, maintain high level of engagement through entire SI organization. Ensure success plan is agreed between RA and SI, drive execution of the success plan with support from other RA internal stakeholders.

Diligently develop and maintain active and health opportunity funnel ensuring that it is at least 4 x value of assigned AOP. Ensure funnel attributes (GDSP) are updated on CRM.

Plan the Weekly Sales Visit and conduct sales visits to targeted customers on regular basis to build visibility and convert to RA products, solutions and services with targeted customers/stakeholders. Review and update progression of these visits with manager on weekly basis.

Diligently develop and maintain updated Account Workbook and/or full CRM attributes.

Keep updated regarding product, services, solutions offering, Industry & customer trends, challenges and initiatives.

Establish and maintain healthy working professional relationship with stakeholders of the assigned account ecosystem (EU, DI, SI, OEM) through collaborations by conducting meeting/visits on a periodic basis, keeping abreast of their business update/requirements as well as identifying new opportunity for conversion for the RA products, solutions and services. Provide regular feedback to Country Manager as well as share information with internal stakeholders, as relevant.

Analyze and identify the customer needs & requirements (pain points) through familiarity with Rockwell Products and their values as well as leverage on the relevant internal and channel resources (e.g. Domain Experts, Technical Consultants, SI) to grow share in the existing account and/or to convert new account.

Initiate and own Win Strategy Call process for major opportunities.

Consult with Industry/ Product Managers/ TC and Customer Care on issues involving pricing, product specification, warranties and product applications, ensuring proper closure for each case in a timely manner.

Report and analyze current business levels against annual sales goals and provide the monthly, quarterly and yearly sales forecasts and reviews to the Country Manager in a timely manner.

Utilize CCS/ Outcome Based Selling method, TCE playbook appropriately and passionate to achieve Black Belt award

Be accountable for the completion of annual corporate requirements including and not limited to participation in audit, reporting, training, CSR/ employee activities, etc.

Perform any other relevant duties as and when assigned by the Sales Manager and/or Country Manager, from time to time.

The Essentials - You Will Have:

Skills

Understand how ecosystems work.

Communication - ability to make appropriate and effective use of spoken and written English to communicate, make presentation and negotiate with diverse individuals and groups across the hierarchy of any organization.

Knowledge

Malaysia Industry Information, Automation & Electrical Industry.

EUs, OEM, Contractors, EPC networks

Commercial terms as well as local and/or regional trade laws of Southeast Asia.

Education

Bachelor’s degree in Electrical / Electronic Engineering or related discipline. 

Diploma in Engineering or related discipline acceptable with required industry working experience.

Experience

Ability to work in complex sales environment.

Matured sales professional with at least 5 years’ work experience in end-user, project and solution selling. Software selling skills preferred

Grow solutions business, able to initiate and maintain EU/EPC/Consultants relationships, follow-up on medium to large project pursuits.

Able to work in complex sales environments, ability to deal with senior management level of Key Account Management and possess strategic mindset.

The Preferred - You Might Also Have:

Passion to win.

Strong collaboration and to manage our selling model.

Experience establishing communication and engagement with prospects).

Work with our customers' C-Suite.

A team player

What We Offer:

Our benefits package includes …

Comprehensive mindfulness programs with a premium membership to Calm

Volunteer Paid Time off available after 6 months of employment for eligible employees

Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.

Employee Assistance Program

Personalized wellbeing programs through our OnTrack program

On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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