**Job Description:** We are seeking a proactive, detail-oriented Sales Account Administrator to support our UK sales team. In this pivotal role, you will manage the administrative functions that underpin our sales operations — from order processing and CRM updates to customer communication and documentation handling. If you're highly organised, thrive under pressure, and enjoy working cross-functionally with teams across Sales, Service, Finance, and Logistics — this could be the role for you. **Key Tasks & Responsibilities** + Support the UK sales team to achieve sales goals and customer satisfaction. + Manage order entry and update order progress via CRM (including MOCT creation in Agile) and order acknowledgement to customers. + Maintain accurate records of leads, prospects, and sales campaigns in CRM. + Coordinate with internal teams to communicate shipping details (ETA, tracking) to customers. + Follow up on overdue payments and support after-sales customer satisfaction. + Update and distribute the weekly Rolling Order Summary Sheet. + Provide regular reporting on opportunities from CRM. + Raise and process RMA requests, concessions, order amendments, and warranty orders. + Create and update customer accounts in IFS; complete supplier setup forms. + Prepare basic quotations and provide lead times to support the sales cycle. + Liaise with Service teams to ensure coordination on service-related orders. + Ensure all documentation (tenders, contracts, transactions) is accurately saved and managed. + Collaborate with business teams in the UK and Germany to ensure timely order processing. + Perform other related duties that may be required from time to time **Key Competencies & Skills** + Strong communication and interpersonal skills. + Meticulous attention to detail with high levels of accuracy. + Assertive and confident when liaising with sales engineers and other stakeholders. + Able to manage multiple priorities and work effectively under pressure. + Collaborative mindset; team player with a proactive, can-do attitude. + Highly organised and process-driven. **Qualifications** + Minimum of 3 years’ experience in sales administration, customer service, or office support. + ‘A’ level, NVQ, or equivalent qualification. + Strong Microsoft Office skills (Excel, Outlook, Word); experience with CRM systems (preferably Salesforce) and ERP systems (e.g. IFS, Agile) is a plus.