**Job Description​** Responsible for oversight of the Client Services Department or Patient Service Centers under the direction of the Saint Luke's Regional Laboratories (SLRL) Manager Outreach Services. + Trains new staff. + Edits and reviews timecards. + Revises procedure manuals. + Assists SLRL Manager Outreach Services in establishing staff performance criteria for customer service and telephone etiquette, timeliness of problem resolution and compliance with department processes. + Serves as a resource for escalation of problem issues by the Client Services associates. + Monitors performance of laboratory couriers. + Monitors and guides organization and protocols for stocking and delivery of supplies. **Job Requirements** Applicable Experience: 1 year **Job Details** Full Time Night (United States of America) **_The best place to get care. The best place to give care_** **. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.** **Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.**