At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleSafety Quality Patient Experience Specialist I

                        

LocationDover

                    

FacilityCC Union Hospital

                     

DepartmentOffice of SQPE South-Clinical and Operational Improvement

                      

Job CodeT97901

                     

ShiftDays

                       

Schedule8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.    

Cleveland Clinic strives to be an international leader in patient safety. As a Safety Quality and Patient Experience (SQPE) Specialist, you will direct our safety, quality and patient experience work. In this role, you will gain ample resources to learn and grow and comprehensive benefits that invest in your health, your physical and mental well-being and your future.  

 

A caregiver in this position works 8:00AM—5:00pm. 

 

A caregiver who excels in this role will:  

Direct safety, quality, and patient experience work within assigned scope of responsibility. 

Coordinate and implement improvement initiatives using the Cleveland Clinic Improvement Model. 

Coordinate with cross functional stakeholders to ensure compliance with all standards and favorable performance on safety, quality, utilization, and experience metrics.  

Participate in engraining the safety, quality, and experience requirements as outlined by regulatory and accreditation bodies. 

Manage performance improvement regarding SQPE with all departments providing patient care.  

Understand and implement elements of performance as outlined by regulations, bylaws, and rules and regulations established by the medical staff.  

Act as the primary resource for staff to facilitate overall operations of programs.  

Develop meaningful quality assurance and improvement activities with clinical and operations leadership to establish when a deviation in standard practice has occurred.  

Act as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care.  

Support medical staff quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation.  

Incorporate regulatory and accreditation standards into improvement activities around SQPE.  

Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance.  

Incorporate enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations.  

Drive continuous improvement activity around quality, safety and patient experience priorities and coordinate improvement projects.  

Facilitate dashboard reviews, data analysis and decision-making from data.  

Manage stakeholder relationships, project risks and project changes.  

Lead projects and facilitate multidisciplinary teams leveraging advanced continuous improvement and project management tools.  

Coach smaller improvement teams to success with their quality improvement projects at the local level.  

Report on medical errors/near misses and corrective actions taken.  

Oversee the management and use of medical error information.  

Apply the Cleveland Clinic cause analysis process to identify key factors that lead to failures in SQPE.  

 

Minimum qualifications for the ideal future caregiver include:  

Bachelor’s Degree in Nursing, Healthcare Administration, Business, Engineering or a related field  

Five years of related experience with SQPE and performance improvement programs or related healthcare experience 

Experience working with Joint Commission, HFAP or CMS surveys and processes, preferably in a leadership/coordinator role  

In-depth knowledge of patient safety best practices, Joint Commission standards and conditions of participation 

Familiarity with basic statistical analysis, continuous improvement tools and change management technique 

Certified Patient Safety Professional (CPPS) within two years of hire 

 

Preferred qualifications for the ideal future caregiver include:  

Master’s Degree 

Current licensure as a Registered Nurse (RN) 

Certified Professional in Healthcare Quality (CPHQ)  

Healthcare Accreditation Certification Program (HCAP), Certified Joint Commission Professional (CJCP), Process Improvement Certification, Certification in Infection Control (CIC) or Certified Patient Experience Professional (CPXP) 

Clinical experience  

 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

Physical Requirements:

Ability to communicate and exchange accurate information.

Ability to perform work in a stationary position for extended periods.

Ability to work with physical records or operate a computer or other office equipment.

In some locations, ability to travel throughout the hospital system.

In some locations the ability to move up to 25 lbs.

Personal Protective Equipment:

Follow standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities