Safety & Loss Prevention - DoubleTree by Hilton Billings
Hotel Equities
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Safety & Loss Prevention team member for the DoubleTree by Hilton in Billings, Montana.
Evening and Overnight shifts - 3pm to 11pm and 11pm to 7am
Job Purpose:
Provide safety and protection of guests, team members and Hotel Property. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
+ Anticipate potential problems and seeks ways to prevent disruption, injuries, and prohibit inappropriate conduct from occurring on company premises.
+ Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
+ Performs and completes assigned delivery, maintenance and custodial duties during shift.
+ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of the position.
+ Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed.
+ Assures the cleanliness and orderly condition of the public areas of the hotel by conducting inspections
+ Maintains safe working conditions within the department and hotel
+ Other duties and responsibilities as assigned
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
Prior experience in civilian or military law enforcement, hotel security or industrial security a plus
This job requires the ability to perform the following:
+ Excellent hearing required to communicate with guests, employees, managers, use radio.
+ Excellent vision required for emergencies, visual safety inspections.
+ Excellent speech communication skills required to communicate with guests, employees, managers, use radio
+ Excellent comprehension and literacy required to complete reports, logs.
+ Demonstrate the ability to investigate incidents, interview witnesses and draft legible, factual reports.
+ Lifting, pushing, pulling, carrying objects up to 100 pounds
+ Maintain a professional, neat and well-groomed appearance adhering to hotel appearance standards
+ Bending/kneeling would be necessary in administering CPR and First Aid.
+ Mobility - would be necessary 100% of the time in responding to emergencies and patrolling the building.
+ Continuous standing - would not be standing in one place for any extended length of time.
+ Uses stairs in responding to fire alarms - no elevators
Other:
+ Being passionate about people and service.
+ Strong communication skills are essential when interacting with guests and employees.
+ Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
+ Basic math skills are used frequently when handling cash or credit.
+ Problem-solving, reasoning, motivating, and training abilities are often used.
+ Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
+ Team Driven and Values Based Culture
+ Medical/Dental/Vision
+ Vacation & Holiday Pay
+ Same-day pay available
+ Employee Assistance Program
+ Career Growth Opportunities/ Manager Training Program
+ Reduced Room Rates throughout the portfolio
+ Third Party Perks (Movie Tickets, Attractions, Other)
+ 401(k)
+ Employee assistance program
+ Employee discount
+ Flexible schedule
+ Flexible spending account
+ Life insurance
+ Parental leave
+ Referral program
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