Description We are looking for a dedicated S125 Service Associate to join our team in Phoenix, AZ. In this long-term contract role, you will provide exceptional customer service for Paychex products, ensuring client satisfaction and resolving inquiries in alignment with company policies. This position offers an opportunity to build expertise in employee benefits and insurance services while working in a collaborative and fast-paced environment. Responsibilities: • Respond to inbound calls from employees and administrators regarding Insurance Agency plans and services. • Provide clear and accurate information about S125 products, company policies, and applicable guidelines. • Address and resolve participant and client inquiries with professionalism and efficiency. • Escalate complex issues or documentation to appropriate teams within the organization. • Maintain accurate records of all interactions and perform data entry using internal systems. • Develop and apply a foundational understanding of products to support customer needs. • Utilize software tools such as Salesforce and Adobe Flex to manage workflows effectively. • Prioritize and organize tasks to ensure timely resolution of client concerns. • Follow established procedures and regulations to deliver compliant and effective service. Requirements • Associate’s degree is preferred. • Minimum of one year experience in client or customer service. • Proven ability to research and solve problems effectively. • Strong computer skills, including proficiency in navigating multiple screens and systems. • Previous experience in employee benefits, health insurance, or claims management is preferred. • Excellent communication skills and ability to handle inquiries professionally. • Capacity to prioritize tasks in a dynamic work environment. • Familiarity with customer service software and platforms like Salesforce is advantageous. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .