Description Amazon is looking for a motivated individual for the profile of Senior Program Manager for S&OP team to keep delighting our customers by fulfilling products from Amazon and our Selling Partners at the fastest possible speed, on-time and at the lowest possible cost. In this critical role, you will be responsible for driving forecast accuracy and operational efficiency across our global supply chain network. As a senior S&OP analyst, you will leverage advanced analytics, optimize global planning tools, and implement process improvements to reduce forecast deviations and enhance operational productivity. Working closely with Operations, Transportation, and cross-functional teams, you will be instrumental in developing sophisticated forecasting methodologies and standardizing planning processes across regions. This position requires a blend of technical expertise in planning systems, strong analytical capabilities, and the ability to drive change in a complex, fast-paced environment. This role is a blend of short term execution and long term strategic planning, that requires quick decision-making, with incomplete data, while also thinking big and influencing the long term direction of the Amazon Brazil Fulfillment Operations. Key job responsibilities Forecast Optimization & Strategic Planning: • Design and implement sophisticated forecasting methodologies; • Develop statistical models to improve prediction accuracy; • Create scenario planning frameworks to address demand variability; • Partner with Operations teams to align forecasts with operational capabilities; • Lead strategic initiatives to reduce forecast deviations and biases. Global Planning Tools & Systems Enhancement: • Evaluate and optimize input parameters in global planning systems; • Identify and correct systematic biases in planning tools; • Standardize data input methodologies across regions; • Develop validation protocols for planning system inputs; • Create feedback loops to continuously refine planning algorithms; • Coordinate with IT teams to implement system improvements. Process Excellence & Automation: • Architect scalable forecasting solutions leveraging advanced planning tools; • Implement automation to streamline routine planning processes; • Design and maintain planning systems integration; • Establish best practices for forecast exception management; • Drive standardization of planning processes across regions. Advanced Analytics & Performance Management: • Conduct complex statistical analysis to identify forecast deviation patterns; • Develop root cause analysis frameworks for forecast accuracy issues; • Create predictive models to anticipate operational challenges; • Quantify financial impacts of forecast accuracy improvements; • Analyze cross-regional variances in forecast accuracy. Metrics Development & Reporting: • Establish KPIs to measure forecast accuracy and bias; • Create dashboards for real-time performance monitoring; • Develop audit protocols for forecast quality assurance; • Lead continuous improvement initiatives based on performance data; • Track and report on planning tool optimization impacts. Basic Qualifications - Bachelor's degree; - Experience with forecasting and statistical analysis; - Experience using Excel at an advanced level including practical knowledge of VBA/macros and advanced Excel functions; - Experience delivering results for large, cross-functional initiatives/projects - Experience in business intelligence and analytics; - Experience optimizing for short term execution while planning for long term technical capabilities; - Experience in S&OP, demand planning, or similar analytical roles; - Advanced English. Preferred Qualifications - PMP certificate, or MBA in supply chain management, operations, engineering, analytics or related field; - Knowledge of technical skills such as coding / statistics (python, R, Django, Spark etc.), data visualization, research; - Knowledge of ERP systems (e.g. SAP, ORACLE, Coupa) in large organizations; - Experience with statistical methods (e.g., A/B Testing, Regression); - Knowledge of supply chain management concepts - forecasting, planning, sourcing, optimization and logistics or equivalent. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.