RWVMM - Concierge
Rosewood Hotels and Resorts
Job Description Rosewood Villa Magna is looking for a Concierge. The Concierge provides information and efficiently coordinates all guest requests for special arrangements or services.
Responsibilities:Greet guests/residents warmly and provide a welcoming atmosphere.Respond to guest inquiries, requests, and complaints promptly and professionally.Assist with reservations for dining, entertainment, transportation, and special events.Provide information about local attractions, services, and activities.Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.Manage and organize deliveries, mail, and messages.Monitor security of the premises and report any concerns.Maintain accurate records of guest interactions and services provided.Ensure the lobby and front desk area remain clean and presentable.Attends to immediate needs of VIPs upon arrival and follows through attention throughout the stay.
Qualifications:Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury hotel.Knowledge of local restaurants, museums, and attractions.Exceptional communication skills.High level of English and Spanish (written and spoken).
Responsibilities:Greet guests/residents warmly and provide a welcoming atmosphere.Respond to guest inquiries, requests, and complaints promptly and professionally.Assist with reservations for dining, entertainment, transportation, and special events.Provide information about local attractions, services, and activities.Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.Manage and organize deliveries, mail, and messages.Monitor security of the premises and report any concerns.Maintain accurate records of guest interactions and services provided.Ensure the lobby and front desk area remain clean and presentable.Attends to immediate needs of VIPs upon arrival and follows through attention throughout the stay.
Qualifications:Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury hotel.Knowledge of local restaurants, museums, and attractions.Exceptional communication skills.High level of English and Spanish (written and spoken).
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