Job Description

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OVERVIEW/BASIC FUNCTION:

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for 

reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality 

and security of all guest rooms. 

JOB DUTIES: 

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. - Ensure that standards are maintained at a superior level on a daily basis. Report to work at the scheduled time in the housekeeping office, neatly groomed and in clean uniform and polished shoes as per standard.Recognize and report all missing, damaged or sub-standard furniture, fixtures and equipment. Respond to guest and management requests timely and professionally.Anticipate guest’s preferences and provide high-standard of guest service.Comply to the regular general cleaning schedules of all areas assigned. Respond to guest and management requests timely and professionally. Communicate with colleagues and other departments to ensure guest/colleague needs are met. Ensure that all reports, task sheets, etc., are filed accordingly. Can be scheduled to general clean guest rooms. - Beyond regular day shift hours can be planned for mid-shift if required. Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements. - Clean guest rooms by category priority. Upon entering a guest room they should prioritize reporting any deficiencies in the room so that the coordinator can inform maintenance.Transport cart with cleaning supplies/equipment, amenities and linens to assigned guest room and position securely as per standard inside the room. Service assigned guest rooms with the door closed/locked with service sign hanging on the doorknob.Realign furniture to floor plan.Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor immediately. Make up beds and set up amenities etc. in assigned vacant arrival rooms. Touch up cleaning tasks in assigned vacant arrival rooms when required. Reverse turndown in assigned rooms that did not arrive (no show). Remove dust, dirt, marks and fingerprints from internal and external entrance door(s) and -doorframes.Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.Remove all trash from the room, including any on counters, tables or other areas, and clean / empty trash containers and ashtrays. Remove all dirty terry and replace with clean par to designated layout - Remove soil, dust, dirt, soap build-up and hair from bathroom mirrors, wall scones, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor. Replace facial, toilet tissue and bathroom amenities in correct amount and location. Inspect condition of bathrobes and replace soiled/damaged ones. Inspect condition of planters and plants; dust, water, replace and remove debris. Remove dirty bed linen and make up bed with clean linen as per standard and VERDES. Replace laundry bags and slips, and replenish all guest room supplies and amenities as per standard. Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack. Dust and polish all furniture.Open and clean all drawers/closets/doors in check-out rooms and remove items left by guest guests inside (handle as per Lost and found policy). All lost and found items must be properly labeled and delivered to security before leaving the premises. Check under bed(s), chairs and sofa for debris and remove if present. Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions. Dust pictures, frames, artworks and mirrors. Remove dust and debris on television, clock radio, remote control, without smears or residue. Set correct time on clock. Remove dust smudges from Minibar (incl. doors and shelves ensure it is plugged in and securely locked). Place used/dirty items and bottes neatly at the Minibar area (for the Minibar Attendant to follow up) Clean all lamps and light switches; check for proper working order. Remove dust, spots and smears from windows, ledges and frames. Remove dust, grease and smears from telephones and reposition properly. Empty liquid from ice bucket and wipe all surfaces dry. Call if ice needs to be replenished in rooms without ice machine. If ice was used by guest in rooms with ice machine to be replenished by the room attendant. Remove dust smudges and spills from mini bar (including doors and shelves; ensure it is plugged in and securely locked. Remove dust on drapes weekly and realign to correct position daily. Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat Set thermostat in accordance with seasonal instructions.Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room. Remove dust, stains and marks from all baseboards, ledges and corners. Vacuum carpet/rug and mop/vacuum and all hard floors in occupied guest rooms.Bathroom floor vacuumed and mopped in all assigned rooms. Spray room with deodorizer.Update status of rooms cleaned on the knowcross device after each room finished. When they start the room, they must confirm this in the device, and when the finish they must mark it as completed. Communicate with Supervisor when going and returning from a break. - To remain on duty as per schedule until assigned rooms have been serviced (maximum 12 rooms). Only DND rooms beyond the scheduled hours can be handed over.Return and restock cart at end of shift. Empty vacuum bag and wipe vacuum clean. Ensure security of any assigned guest room keys.Handle guest complaints by following the six step procedures and ensuring guest satisfaction.Report any damages or maintenance problems immediately via knowcross.Turn over any lost and found items from guest rooms to the Security. - Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees. All other duties as required by management within the scope of the position. At the start and end of shift, sign out and in the knowcross device and ensure that it is kept in your possession throughout the day. Any lost or damaged items will be the responsibility of the colleague When completing the final room, the Room Attendant should inform the Supervisor so that an efficient handover can take place. Rooms attendants must get permission from their supervisor/manager to confirm that their tasks are complete and can leave.

QUALIFICATIONS: 

Physical Demands 

Able to stand, climb stairs, reach, bend, stoop continuously and for long periods of time. Must have ability to lift up to 25lbs on a regular basis, and occasionally up to 50lbs. Must have ability to push and pull carts and equipment weighing up to 150lbs on a regular and continuing basis. Must be able to walk extensive hotel grounds to provide service to all guest rooms. Able to drive safely a golf cart.

Health & safety standards 

To be aware of and comply with safe working practices as laid down by the Health & Safety Act.To report any defects in the building plant, or equipment according to the Hotel Procedures Reports all suspicious persons or actions, hazardous conditions, etc. to the Security Department.A warm, people-oriented demeanor, A team-first attitude, exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.

Experience

Minimum one year’s experience as a room attendant for a luxury or ultra-luxury hotel or resort 

Education 

High school or equivalent education preferred.

Reading, writing and oral proficiency in the English language with fluency in other languages preferred. Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Must possess the ability to work with a smart phone / iPod.  Must be a self-motivator and motivator of others. Must have a commitment to follow all local and corporate policies and procedure as they relate to Human Resources. Must have excellent interpersonal and communication skills. Must have superior organizational skills. Must have experience in customer service. 

 

General Skills

Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with coworkers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. 

Technical Skills

 Knowledge of proper cleaning techniques, requirements, and use of equipment, knowledge of proper chemical handling.