The Opportunity
Hyatt Hotels Corporation is seeking an inspiring and highly strategic senior leader to join our Inclusive Collection as Regional VP of Operations. In this role, you will oversee the operational, financial, and strategic performance of the hotels within your region, ensuring alignment with company strategy, brand standards, and quality expectations. You will partner closely with General Managers, Corporate Operations, Finance, Sales Marketing, Human Resources, Development, and other key leaders, playing an instrumental role in driving operational excellence, owner engagement, and long-term business results.
You will join a passionate team committed to our purpose of caring for people so they can be their best, while fostering continuous improvement, innovation, and a collaborative culture across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and in cultivating a culture of care where colleagues feel supported and valued. Since 1957, our colleagues and guests have been at the heart of our business, helping Hyatt become one of the fastest-growing hospitality companies worldwide.
With the ongoing expansion of the Hyatt Inclusive Collection, we continue to open doors to exciting opportunities for growth, innovation, and exceptional guest experiences—while always staying true to what matters most: People.
Why Now?
This is an exceptional time to join Hyatt. The Inclusive Collection is growing rapidly across Latin America and the Caribbean, with new developments, openings, and brand expansions. We are seeking passionate change-makers who thrive in dynamic environments, lead with purpose, and are eager to shape the future of all-inclusive hospitality.
How We Care for Our People
We are proud to offer exceptional corporate benefits, including:
Annual allotment of complimentary stays at Hyatt hotels globally
Flexible work schedules and hybrid options where applicable
Continuous learning and professional development opportunities
Who You Are
You are a strategic, influential, and people-focused leader who understands the impact of a strong operational culture. You embody Hyatt’s core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You excel at building relationships with owners, developing high-performing teams, and driving exceptional financial and operational results across multiple properties.
The Role
As Regional VP of Operations, you will oversee all operational and business performance for the hotels within your assigned region. This includes strategic leadership, financial oversight, guest and colleague experience, brand consistency, and the development of future talent.
Key Responsibilities
Operational Financial Leadership
Direct oversight of management and results of all business units in the region.
Continuously track revenue streams, sales strategies, and action plans for package and non-package revenue.
Ensure effective cost management and alignment with budget guidelines.
Monitor GOP and financial KPIs for each property.
Conduct monthly on-site inspection visits to all hotels in the region.
Owner Relations
Maintain a proactive, transparent, and collaborative relationship with hotel owners.
Attend regular meetings with owners and prepare Executive Summary minutes with follow-up actions.
Closely monitor the implementation of agreed-upon action plans.
Strategy Execution Business Planning
Implement corporate guidelines, strategies, and policies established by HIC Corporate.
Lead the planning, development, and follow-up of annual budgets for all business units in the region.
Participate fully in weekly hotel forecasts and ensure corrective action plans are executed.
Organize quarterly face-to-face Regional GM meetings and submit Executive Summaries to the Group President.
Performance, Standards Guest/Colleague Experience
Review financial indicators, forecasts, and results across all properties.
Share best practices and ensure successful operational initiatives are replicated across the region.
Identify and resolve cross-regional opportunity areas (demographics, suppliers, risks, threats, opportunities).
Ensure full compliance with all company guidelines, brand attributes, and quality standards.
Oversee guest satisfaction metrics (SSH, VSQ, e-Survey, TripAdvisor) and colleague engagement metrics (SSI, turnover, absenteeism).
Promote innovation, differentiation, and forward-thinking operational strategies.
Monitor and support sustainability initiatives across the region.
Human Capital Talent Development
Identify high-potential talent within hotel Executive Operations Committees for career development.
Coordinate development plans for future openings in partnership with GMs and Corporate HR.
Collaborate with other Regional VPs and Corporate HR to build a regional talent pipeline.
Ensure active participation in training and development programs, including HIC Training Center.
Development New Openings
Support the Corporate Development Team by tracking all project components within the region.
Lead operational planning and execution for new projects, acquisitions, or takeovers.
Oversee development and career plans for executives involved in openings.
Communication Corporate Reporting
Maintain daily communication with the Group President, providing updates and follow-ups.
Prepare a weekly Executive Report including:
Key highlights
Upcoming agenda (travel, meetings, projects)
VIP stays and special events
Prepare a monthly follow-up report including:
Executive summary of property results
VIP and complimentary room summary
Guest and colleague satisfaction summaries
TripAdvisor standings
Status of regional projects and negotiations
The Opportunity
Hyatt Hotels Corporation is seeking an inspiring and highly strategic senior leader to join our Inclusive Collection as Regional VP of Operations. In this role, you will oversee the operational, financial, and strategic performance of the hotels within your region, ensuring alignment with company strategy, brand standards, and quality expectations. You will partner closely with General Managers, Corporate Operations, Finance, Sales Marketing, Human Resources, Development, and other key leaders, playing an instrumental role in driving operational excellence, owner engagement, and long-term business results.
You will join a passionate team committed to our purpose of caring for people so they can be their best, while fostering continuous improvement, innovation, and a collaborative culture across the organization.
Who We Are
At Hyatt, we believe in the power of belonging and in cultivating a culture of care where colleagues feel supported and valued. Since 1957, our colleagues and guests have been at the heart of our business, helping Hyatt become one of the fastest-growing hospitality companies worldwide.
With the ongoing expansion of the Hyatt Inclusive Collection, we continue to open doors to exciting opportunities for growth, innovation, and exceptional guest experiences—while always staying true to what matters most: People.
Why Now?
This is an exceptional time to join Hyatt. The Inclusive Collection is growing rapidly across Latin America and the Caribbean, with new developments, openings, and brand expansions. We are seeking passionate change-makers who thrive in dynamic environments, lead with purpose, and are eager to shape the future of all-inclusive hospitality.
How We Care for Our People
We are proud to offer exceptional corporate benefits, including:
Annual allotment of complimentary stays at Hyatt hotels globally
Flexible work schedules and hybrid options where applicable
Continuous learning and professional development opportunities
Who You Are
You are a strategic, influential, and people-focused leader who understands the impact of a strong operational culture. You embody Hyatt’s core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You excel at building relationships with owners, developing high-performing teams, and driving exceptional financial and operational results across multiple properties.
The Role
As Regional VP of Operations, you will oversee all operational and business performance for the hotels within your assigned region. This includes strategic leadership, financial oversight, guest and colleague experience, brand consistency, and the development of future talent.
Key Responsibilities
Operational Financial Leadership
Direct oversight of management and results of all business units in the region.
Continuously track revenue streams, sales strategies, and action plans for package and non-package revenue.
Ensure effective cost management and alignment with budget guidelines.
Monitor GOP and financial KPIs for each property.
Conduct monthly on-site inspection visits to all hotels in the region.
Owner Relations
Maintain a proactive, transparent, and collaborative relationship with hotel owners.
Attend regular meetings with owners and prepare Executive Summary minutes with follow-up actions.
Closely monitor the implementation of agreed-upon action plans.
Strategy Execution Business Planning
Implement corporate guidelines, strategies, and policies established by HIC Corporate.
Lead the planning, development, and follow-up of annual budgets for all business units in the region.
Participate fully in weekly hotel forecasts and ensure corrective action plans are executed.
Organize quarterly face-to-face Regional GM meetings and submit Executive Summaries to the Group President.
Performance, Standards Guest/Colleague Experience
Review financial indicators, forecasts, and results across all properties.
Share best practices and ensure successful operational initiatives are replicated across the region.
Identify and resolve cross-regional opportunity areas (demographics, suppliers, risks, threats, opportunities).
Ensure full compliance with all company guidelines, brand attributes, and quality standards.
Oversee guest satisfaction metrics (SSH, VSQ, e-Survey, TripAdvisor) and colleague engagement metrics (SSI, turnover, absenteeism).
Promote innovation, differentiation, and forward-thinking operational strategies.
Monitor and support sustainability initiatives across the region.
Human Capital Talent Development
Identify high-potential talent within hotel Executive Operations Committees for career development.
Coordinate development plans for future openings in partnership with GMs and Corporate HR.
Collaborate with other Regional VPs and Corporate HR to build a regional talent pipeline.
Ensure active participation in training and development programs, including HIC Training Center.
Development New Openings
Support the Corporate Development Team by tracking all project components within the region.
Lead operational planning and execution for new projects, acquisitions, or takeovers.
Oversee development and career plans for executives involved in openings.
Communication Corporate Reporting
Maintain daily communication with the Group President, providing updates and follow-ups.
Prepare a weekly Executive Report including:
Key highlights
Upcoming agenda (travel, meetings, projects)
VIP stays and special events
Prepare a monthly follow-up report including:
Executive summary of property results
VIP and complimentary room summary
Guest and colleague satisfaction summaries
TripAdvisor standings
Status of regional projects and negotiations
Experience Required
10 years of senior-level operational leadership in hospitality or a related field.
Proven experience overseeing multiple properties or business units.
Strong financial acumen and a track record of delivering operational and profitability improvements.
Experience working with hotel ownership groups.
Experience Preferred
Bachelor’s degree in Hospitality Management, Business, Tourism, or a related discipline.
Professional certifications in operations, finance, leadership, or related areas.
Expertise with hospitality systems, financial reporting tools, and performance management platforms.
Competencies Required
Strategic leadership
Proactivity and results-orientation
Analytical and critical thinking
Decision making and problem solving
Stress tolerance
Planning and organization
Emotional intelligence
Effective communication
Team leadership and collaboration
Empathy and talent development
Strategic vision
We Welcome You
Research shows many individuals only apply if they meet all listed qualifications. If you feel inspired by this opportunity but do not meet every single requirement, we encourage you to apply. We value diverse backgrounds and experiences and would love to consider how you could make Hyatt even better.
Experience Required
10 years of senior-level operational leadership in hospitality or a related field.
Proven experience overseeing multiple properties or business units.
Strong financial acumen and a track record of delivering operational and profitability improvements.
Experience working with hotel ownership groups.
Experience Preferred
Bachelor’s degree in Hospitality Management, Business, Tourism, or a related discipline.
Professional certifications in operations, finance, leadership, or related areas.
Expertise with hospitality systems, financial reporting tools, and performance management platforms.
Competencies Required
Strategic leadership
Proactivity and results-orientation
Analytical and critical thinking
Decision making and problem solving
Stress tolerance
Planning and organization
Emotional intelligence
Effective communication
Team leadership and collaboration
Empathy and talent development
Strategic vision
We Welcome You
Research shows many individuals only apply if they meet all listed qualifications. If you feel inspired by this opportunity but do not meet every single requirement, we encourage you to apply. We value diverse backgrounds and experiences and would love to consider how you could make Hyatt even better.