**Description:** **The Opportunity** Hyatt Hotels Corporation is seeking an inspiring and highly strategic senior leader to join our Inclusive Collection as **Regional VP of Operations** . In this role, you will oversee the operational, financial, and strategic performance of the hotels within your region, ensuring alignment with company strategy, brand standards, and quality expectations. You will partner closely with **General Managers, Corporate Operations, Finance, Sales & Marketing, Human Resources, Development, and other key leaders** , playing an instrumental role in driving operational excellence, owner engagement, and long-term business results. You will join a passionate team committed to our purpose of **caring for people so they can be their best** , while fostering continuous improvement, innovation, and a collaborative culture across the organization. **Who We Are** At Hyatt, we believe in the power of belonging and in cultivating a **culture of care** where colleagues feel supported and valued. Since 1957, our colleagues and guests have been at the heart of our business, helping Hyatt become one of the fastest-growing hospitality companies worldwide. With the ongoing expansion of the **Hyatt Inclusive Collection** , we continue to open doors to exciting opportunities for growth, innovation, and exceptional guest experiences—while always staying true to what matters most: **People** . **Why Now?** This is an exceptional time to join Hyatt. The Inclusive Collection is growing rapidly across Latin America and the Caribbean, with new developments, openings, and brand expansions. We are seeking passionate change-makers who thrive in dynamic environments, lead with purpose, and are eager to shape the future of all-inclusive hospitality. **How We Care for Our People** We are proud to offer exceptional corporate benefits, including: + Annual allotment of complimentary stays at Hyatt hotels globally + Flexible work schedules and hybrid options where applicable + Continuous learning and professional development opportunities **Who You Are** You are a strategic, influential, and people-focused leader who understands the impact of a strong operational culture. You embody Hyatt’s core values of **Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing** . You excel at building relationships with owners, developing high-performing teams, and driving exceptional financial and operational results across multiple properties. **The Role** As **Regional VP of Operations** , you will oversee all operational and business performance for the hotels within your assigned region. This includes strategic leadership, financial oversight, guest and colleague experience, brand consistency, and the development of future talent. **Key Responsibilities** **Operational & Financial Leadership** + Direct oversight of management and results of all business units in the region. + Continuously track revenue streams, sales strategies, and action plans for package and non-package revenue. + Ensure effective cost management and alignment with budget guidelines. + Monitor GOP and financial KPIs for each property. + Conduct monthly on-site inspection visits to all hotels in the region. **Owner Relations** + Maintain a proactive, transparent, and collaborative relationship with hotel owners. + Attend regular meetings with owners and prepare Executive Summary minutes with follow-up actions. + Closely monitor the implementation of agreed-upon action plans. **Strategy Execution & Business Planning** + Implement corporate guidelines, strategies, and policies established by HIC Corporate. + Lead the planning, development, and follow-up of annual budgets for all business units in the region. + Participate fully in weekly hotel forecasts and ensure corrective action plans are executed. + Organize quarterly face-to-face Regional GM meetings and submit Executive Summaries to the Group President. **Performance, Standards & Guest/Colleague Experience** + Review financial indicators, forecasts, and results across all properties. + Share best practices and ensure successful operational initiatives are replicated across the region. + Identify and resolve cross-regional opportunity areas (demographics, suppliers, risks, threats, opportunities). + Ensure full compliance with all company guidelines, brand attributes, and quality standards. + Oversee guest satisfaction metrics (SSH, VSQ, e-Survey, TripAdvisor) and colleague engagement metrics (SSI, turnover, absenteeism). + Promote innovation, differentiation, and forward-thinking operational strategies. + Monitor and support sustainability initiatives across the region. **Human Capital & Talent Development** + Identify high-potential talent within hotel Executive & Operations Committees for career development. + Coordinate development plans for future openings in partnership with GMs and Corporate HR. + Collaborate with other Regional VPs and Corporate HR to build a regional talent pipeline. + Ensure active participation in training and development programs, including HIC Training Center. **Development & New Openings** + Support the Corporate Development Team by tracking all project components within the region. + Lead operational planning and execution for new projects, acquisitions, or takeovers. + Oversee development and career plans for executives involved in openings. **Communication & Corporate Reporting** + Maintain daily communication with the Group President, providing updates and follow-ups. + Prepare a weekly Executive Report including: + Key highlights + Upcoming agenda (travel, meetings, projects) + VIP stays and special events + Prepare a monthly follow-up report including: + Executive summary of property results + VIP and complimentary room summary + Guest and colleague satisfaction summaries + TripAdvisor standings + Status of regional projects and negotiations **Qualifications:** **Experience Required** + 10 years of senior-level operational leadership in hospitality or a related field. + Proven experience overseeing multiple properties or business units. + Strong financial acumen and a track record of delivering operational and profitability improvements. + Experience working with hotel ownership groups. **Experience Preferred** + Bachelor’s degree in Hospitality Management, Business, Tourism, or a related discipline. + Professional certifications in operations, finance, leadership, or related areas. + Expertise with hospitality systems, financial reporting tools, and performance management platforms. **Competencies Required** + Strategic leadership + Proactivity and results-orientation + Analytical and critical thinking + Decision making and problem solving + Stress tolerance + Planning and organization + Emotional intelligence + Effective communication + Team leadership and collaboration + Empathy and talent development + Strategic vision **We Welcome You** Research shows many individuals only apply if they meet all listed qualifications. If you feel inspired by this opportunity but do not meet every single requirement, we encourage you to apply. We value diverse backgrounds and experiences and would love to consider how you could make Hyatt even better. **Primary Location:** MX-ROO-Cancún **Organization:** ALG/HIC/AMS/UVC Corporate Office **Job Level:** Full-time **Job:** Hotel Operations **Req ID:** CAN003175 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.