Position Description:

Responsibilities
▪ Application support, production monitoring, incident management
▪ Problem identification
▪ Qualify incidents and perform root cause analysis
▪ Escalate fixing proposals
 

Your future duties and responsibilities:

Main Tasks
Guarantee the management of incident requests:
▪ Ensure production monitoring (processing of files, problem management, review of authorizations, monitoring of end-of-period treatments, management of service continuity plans)
▪ Qualify incident reports and propose solutions
▪ Analyze malfunctions, diagnose and solve them or escalate to the concerned team, following up on resolution
▪ Conduct checkpoints at major project stages and raise alerts in case of non-compliance in collaboration with squad members (Tech lead, developers, IT engineer)
▪ Alert management and the squad of any major malfunction detected
▪ Provide first feasibility and complexity assessments, contributing to the choice of corrective solutions with the squad
Guarantee the performance of operational monitoring over the allocated period, ensuring responsiveness in service restoration and compliance with SLAs:
▪ Assess risks that may arise during activities within the scope of responsibility
▪ Ensure objectives and deadlines are met, respecting SLAs
▪ Identify and request essential resources
▪ Develop functional or technical macro-solutions, seeking additional resources and expertise if required
▪ Validate solutions and hypotheses (functional or technical)
▪ Ensure deliverables related to operations are kept updated according to standards and norms
Be an active participant in skill development (functional and technical) within the scope of activity:
▪ Participate in meetings and committees related to the scope of intervention
Contribute to communication within the scope of activity:
▪ Ensure communication with stakeholders at defined frequencies
Organize documentation/knowledge base of solutions:
▪ Keep it updated with FAQs and bug-fixing information
▪ Prepare technical documentation
▪ Promote continuous improvement and reduction of incidents
▪ Challenge the team constructively and share ideas
Additional:
▪ Willing and able to work outside normal office hours in exceptional circumstances
▪ Available for occasional travel

Required qualifications to be successful in this role:

Technical Skills
▪ Experienced in application production run support
▪ Incident management on web front systems and associated APIs
▪ Knowledge of web technologies (Java EE, REST and SOAP Web Services, APIs, Angular, responsive web applications)
▪ Event streaming message technology: Kafka
▪ Tools: ServiceNow, Jira, CMS, Oracle, SQL databases
Essential
▪ At least 3+ years of experience in a similar position
▪ Strong background in application production run support
▪ Autonomous, rigorous, with strong personal commitment
▪ Proactive, curious, and innovative mindset
▪ Ability to remain calm and manage stressful situations such as production errors
▪ Ability to manage and prioritize incidents
▪ Excellent interpersonal and communication skills at all organizational levels
▪ Familiarity with Agile methodology (SCRUM) is desirable
▪ Up to 10 years of experience is considered a plus
Language Skills
▪ French (Fluent)
Soft Skills
▪ Strive for customer satisfaction
▪ Deliver high-quality results
▪ Respect procedures, methodologies, and directives
▪ Strong stress and conflict management skills
▪ Good listening and questioning ability
▪ Strong learning capability
▪ Ability to plan ahead and prioritize workload
▪ Adaptability to changes and evolution
 
Must be physically in Portugal, and a work at the office 3/5 days a week in Lisbon or Porto.

#LI-AF7

 

Skills: FrenchAngularJava Enterprise Editions JEEOracleSCRUMServiceNow What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.