Job Title: RPA Business Process Analyst Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures We are seeking a highly experienced RPA Business Process Analyst with deep expertise in **UiPath** and **Task Mining / process discovery** to join our Telecom Automation team. You will lead process analysis, discover automation opportunities, and translate business needs into design artifacts that feed development teams. Your insights will help drive operational efficiency and scale automation adoption across the organization. **Key Responsibilities** + Lead end-to-end process discovery, mapping, and analysis efforts using **Task Mining** , or equivalent tools to uncover automation opportunities. + Collaborate with business stakeholders (process owners, subject matter experts) to understand current-state workflows, pain points, KPIs, and desired outcomes. + Elicit, document, and validate functional and non-functional requirements in clear artifacts (e.g. process maps, user stories, use cases, business requirement documents, PDDs). + Perform complexity assessment, ROI analysis, and feasibility studies for automation candidates. + Produce detailed process definition documentation using AI tool + Work closely with RPA developers and architects to ensure proper translation of process logic into viable automation solutions. + Support pilot implementations, user acceptance testing (UAT), go-live, and post-deployment stabilization. + Act as a liaison between business, IT, and RPA teams to manage change, risks, and stakeholder communication. + Promote best practices, governance, and standardization in process documentation, design, reusability, and automation lifecycle. + Provide training or coaching to junior analysts or automation support teams on process analysis and Task Mining methodology. **Required Qualifications & Skills** + **5+ years** of experience in business process analysis, process improvement, or operations roles with exposure to automation programs. + At least **2–3 years** of hands-on experience with **UiPath Task mining or relevant experience** , especially in leveraging AI in Process documentation + Proven track record of leading discovery workshops, mapping complex processes, and identifying scalable automation opportunities. + Solid understanding of business process modeling techniques ( **BPMN** , **SIPOC** , value stream mapping, etc.). + Excellent communication and stakeholder management skills — able to bridge between technical teams and business users. \#LI-Remote #UiPath #BusinessAnalyst #BA #TaskMining Location: MEX Work-at-Home Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**