Administration

· Assists in the preparation of the Front Office and Housekeeping Operations Manual.

· Administrates all employee training records, ensuring that they are kept up to date.

· Responsible for the timely completion and submittal of training records and reports.

· Assists to conduct regular departmental communications meetings, ensuring that departmental briefings and meetings are effectively carried out.

· Prepares monthly training activity reports for Front Office and Housekeeping.

Customer Service:

· Ensures that all Front Office and Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.

· Ensures smooth and efficient running of the Front Office and Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered.

· Ensures that all Front Office and Housekeeping employees are aware of current promotions, policies and other important hotel information.

· Ensures that all Front Office and Housekeeping employees are familiar with the hotel’s products and services.

· Personally and frequently, verify that guests are receiving the best possible service during check-in, hotel stay and checkout, in an effort to identify specific training needs.

· Spends time in Front Office and Housekeeping areas to ensure that the area is managed well by the respective team and deliver the brand promise.

· Maintains positive guest and colleague interactions with good working relationships.

· To ensure that all Front Office and Housekeeping colleagues are wearing appropriate PPEs while at work as per SOPs.

· Ensuring all Front Office and Housekeeping colleagues maintain physical distancing in all areas.

· Supports the hotel’s focus on service excellence by training and assisting others to train people to provide exceptional service to the hotel’s external customers (guests).

· Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

Financial:

· Assists with the preparation and monitoring of the Training Budget, in close cooperation with the Hotel Training Manager ensuring targets are met and costs are effectively controlled.

· Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

· Assists the Front Office and Housekeeping Management Team to maximize employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

· Focuses attention on improving productivity levels and the need to prudently manage costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

Operational

· Supports the implementation of Leadership profile, demonstrating and reinforcing Hyatt’s Purpose of ‘Care for people, so they can be their best’.

· Assists to review the progress of the Front Office and Housekeeping Training Plan and make recommendations where necessary.

· Assists Front Office and Housekeeping Heads of Department in identifying training needs within each department.

· Assists to coordinate and monitor the hotel's Training Plan and Calendar.

· Assist to coordinate the compilation and review of the hotel's Departmental Operations Manuals.

· Assists to monitor of departmental standards as defined in the Departmental Operations Manual.

· Assists to ensure the security and maintenance of the hotel's Training Room, Training Equipment and Materials.

Operational (continued)

· Advises the Training Manager of any new support material that would be beneficial to the hotel in the Front Office and Housekeeping departments.

· Assists in the development and updation of School of Hospitality tasks for the Front Office and Housekeeping departments.

· Assists in the maintenance and record keeping of School of Hospitality for the Front Office and Housekeeping departments.

· Assists to ensure that the recommended quota of Departmental Trainers is trained for both Front Office and Housekeeping departments.

· Assists to plan, implement and monitor, in conjunction with the Hotel Training Manager both General/Core and Management Training:

· Assists to implement and monitor the company's training materials, including Training For Your Future, Leadership Series, E-Cornell, Linkedin Learning, Global Compliance Training and other e-learning initiatives.

· Monitors the performance of the Trainees ensuring they are developed to their maximum potential and efficiency.

· To ensure that all teammates wear the appropriate PPE as per SOP and follow other grooming standard.

· Conducts regular inspections of rooms, ensuring standards of cleanliness is maintained at all times, in order to identify and rectify training needs.

· Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

· Ensures that Front Office and Housekeeping colleagues work in a supportive and flexible manner with other departments, in a spirit of the ‘Values’ of Hyatt

· Responds to the results of the Guest Experience Management and ensures that the relevant changes are implemented to achieve the HySat hotel guest experience performance target for Front Office and Housekeeping

· Assists to plan and implement effective training programs for all Front Office and Housekeeping colleagues.

· Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.

· Develops the skills and effectiveness of all Front Office and Housekeeping colleagues through the appropriate training, coaching, and/or mentoring.

· Encourages Front Office and Housekeeping colleagues to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

· Ensures Housekeeping Team Leaders and Attendants have a complete understanding of and adhere to employee rules and regulations.

· Ensures Team Leaders and Attendants follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

· Ensures that all guest information and documents are being handled in confidence and efficiently.

Marketing

· Assists the Training Manager with the compilation and implementation of all employee communications.

· Ensures that all in-house rules and regulations are communicated to employees and implemented.

· Markets the need for training programs to others, identifying and communicating the value of training, exhibiting how training positively affects the bottom line.

· Markets the Training function by regularly communicating the outcome of training initiatives.

Personnel:

· Supports the implementation of Leadership profile, demonstrating and reinforcing Hyatt’s Purpose of ‘Care for people, so they can be their best’.

· Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.

· Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

· Assists in the feedback on the results of the Employee Engagement Survey and ensures that the relevant changes are implemented.

Personnel (continued)

· Supports the development of supervisory and management personnel in the hotel, through the implementation of effective management training programs.

· Assists to motivate and lead a team of Departmental Trainers, building rapport, monitoring activities and rewarding performance and activities.

· Assists in the recruitment and selection of all Front Office and Housekeeping colleagues if appropriate. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.

· Assist to oversee the punctuality and appearance of all Front Office and Housekeeping colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

· Assist to conduct annual Performance Development Discussions with Front Office and Housekeeping colleagues, supports them in their professional development goals.

· Assist in the planning and implementation of effective training programs for all Front Office and Housekeeping colleagues in coordination with the Department Heads

· Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.

· Assist to develop the skills and effectiveness of all Front Office and Housekeeping colleagues through the appropriate training, coaching, and/or mentoring.

· Ensures that Front Office and Housekeeping colleagues have a complete understanding of and adhere to employee rules and regulations.

· Ensures that Front Office and Housekeeping colleagues follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

Other Duties:

· Attends and contributes to all training sessions and meetings as required.

· Ensure the smooth utilization and updation of the School of Hospitality task breakdowns, handouts and presentations.

· Ensures high standards of personal presentation and grooming.

· Able to multi-task and carry out any other reasonable duties and responsibilities as assigned.

· Exercises responsible management and behavior at all times and positively represents the hotel management team and Hyatt International.

· Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.

· Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

· Responds to changes in the Rooms function as dictated by the industry, company and hotel.

· Carries out any other reasonable duties and responsibilities as assigned.

Administration

· Assists in the preparation of the Front Office and Housekeeping Operations Manual.

· Administrates all employee training records, ensuring that they are kept up to date.

· Responsible for the timely completion and submittal of training records and reports.

· Assists to conduct regular departmental communications meetings, ensuring that departmental briefings and meetings are effectively carried out.

· Prepares monthly training activity reports for Front Office and Housekeeping.

Customer Service:

· Ensures that all Front Office and Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.

· Ensures smooth and efficient running of the Front Office and Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered.

· Ensures that all Front Office and Housekeeping employees are aware of current promotions, policies and other important hotel information.

· Ensures that all Front Office and Housekeeping employees are familiar with the hotel’s products and services.

· Personally and frequently, verify that guests are receiving the best possible service during check-in, hotel stay and checkout, in an effort to identify specific training needs.

· Spends time in Front Office and Housekeeping areas to ensure that the area is managed well by the respective team and deliver the brand promise.

· Maintains positive guest and colleague interactions with good working relationships.

· To ensure that all Front Office and Housekeeping colleagues are wearing appropriate PPEs while at work as per SOPs.

· Ensuring all Front Office and Housekeeping colleagues maintain physical distancing in all areas.

· Supports the hotel’s focus on service excellence by training and assisting others to train people to provide exceptional service to the hotel’s external customers (guests).

· Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

Financial:

· Assists with the preparation and monitoring of the Training Budget, in close cooperation with the Hotel Training Manager ensuring targets are met and costs are effectively controlled.

· Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.

· Assists the Front Office and Housekeeping Management Team to maximize employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

· Focuses attention on improving productivity levels and the need to prudently manage costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

Operational

· Supports the implementation of Leadership profile, demonstrating and reinforcing Hyatt’s Purpose of ‘Care for people, so they can be their best’.

· Assists to review the progress of the Front Office and Housekeeping Training Plan and make recommendations where necessary.

· Assists Front Office and Housekeeping Heads of Department in identifying training needs within each department.

· Assists to coordinate and monitor the hotel's Training Plan and Calendar.

· Assist to coordinate the compilation and review of the hotel's Departmental Operations Manuals.

· Assists to monitor of departmental standards as defined in the Departmental Operations Manual.

· Assists to ensure the security and maintenance of the hotel's Training Room, Training Equipment and Materials.

Operational (continued)

· Advises the Training Manager of any new support material that would be beneficial to the hotel in the Front Office and Housekeeping departments.

· Assists in the development and updation of School of Hospitality tasks for the Front Office and Housekeeping departments.

· Assists in the maintenance and record keeping of School of Hospitality for the Front Office and Housekeeping departments.

· Assists to ensure that the recommended quota of Departmental Trainers is trained for both Front Office and Housekeeping departments.

· Assists to plan, implement and monitor, in conjunction with the Hotel Training Manager both General/Core and Management Training:

· Assists to implement and monitor the company's training materials, including Training For Your Future, Leadership Series, E-Cornell, Linkedin Learning, Global Compliance Training and other e-learning initiatives.

· Monitors the performance of the Trainees ensuring they are developed to their maximum potential and efficiency.

· To ensure that all teammates wear the appropriate PPE as per SOP and follow other grooming standard.

· Conducts regular inspections of rooms, ensuring standards of cleanliness is maintained at all times, in order to identify and rectify training needs.

· Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

· Ensures that Front Office and Housekeeping colleagues work in a supportive and flexible manner with other departments, in a spirit of the ‘Values’ of Hyatt

· Responds to the results of the Guest Experience Management and ensures that the relevant changes are implemented to achieve the HySat hotel guest experience performance target for Front Office and Housekeeping

· Assists to plan and implement effective training programs for all Front Office and Housekeeping colleagues.

· Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.

· Develops the skills and effectiveness of all Front Office and Housekeeping colleagues through the appropriate training, coaching, and/or mentoring.

· Encourages Front Office and Housekeeping colleagues to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

· Ensures Housekeeping Team Leaders and Attendants have a complete understanding of and adhere to employee rules and regulations.

· Ensures Team Leaders and Attendants follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

· Ensures that all guest information and documents are being handled in confidence and efficiently.

Marketing

· Assists the Training Manager with the compilation and implementation of all employee communications.

· Ensures that all in-house rules and regulations are communicated to employees and implemented.

· Markets the need for training programs to others, identifying and communicating the value of training, exhibiting how training positively affects the bottom line.

· Markets the Training function by regularly communicating the outcome of training initiatives.

Personnel:

· Supports the implementation of Leadership profile, demonstrating and reinforcing Hyatt’s Purpose of ‘Care for people, so they can be their best’.

· Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.

· Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

· Assists in the feedback on the results of the Employee Engagement Survey and ensures that the relevant changes are implemented.

Personnel (continued)

· Supports the development of supervisory and management personnel in the hotel, through the implementation of effective management training programs.

· Assists to motivate and lead a team of Departmental Trainers, building rapport, monitoring activities and rewarding performance and activities.

· Assists in the recruitment and selection of all Front Office and Housekeeping colleagues if appropriate. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.

· Assist to oversee the punctuality and appearance of all Front Office and Housekeeping colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

· Assist to conduct annual Performance Development Discussions with Front Office and Housekeeping colleagues, supports them in their professional development goals.

· Assist in the planning and implementation of effective training programs for all Front Office and Housekeeping colleagues in coordination with the Department Heads

· Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.

· Assist to develop the skills and effectiveness of all Front Office and Housekeeping colleagues through the appropriate training, coaching, and/or mentoring.

· Ensures that Front Office and Housekeeping colleagues have a complete understanding of and adhere to employee rules and regulations.

· Ensures that Front Office and Housekeeping colleagues follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

Other Duties:

· Attends and contributes to all training sessions and meetings as required.

· Ensure the smooth utilization and updation of the School of Hospitality task breakdowns, handouts and presentations.

· Ensures high standards of personal presentation and grooming.

· Able to multi-task and carry out any other reasonable duties and responsibilities as assigned.

· Exercises responsible management and behavior at all times and positively represents the hotel management team and Hyatt International.

· Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organizations.

· Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

· Responds to changes in the Rooms function as dictated by the industry, company and hotel.

· Carries out any other reasonable duties and responsibilities as assigned.

You will be responsible forthe efficient running ofthe division in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Rooms Traineris responsible for allthe training related to Rooms division to ensure the smooth and efficient training initiatives with the implementation of Hyatt's People Philosophy throughout the hotel.They are responsible for determining the training requirements of the various departments and employees, analyze processes and processes and independently develop Rooms training programs.

Ideally with a university degree or diploma in HRM/HRD or Hospitality/Tourism management. Minimum 2 years work experience as Trainer in larger operation. Good presentation, administrative and interpersonal skills are a must.

You will be responsible forthe efficient running ofthe division in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Rooms Traineris responsible for allthe training related to Rooms division to ensure the smooth and efficient training initiatives with the implementation of Hyatt's People Philosophy throughout the hotel.They are responsible for determining the training requirements of the various departments and employees, analyze processes and processes and independently develop Rooms training programs.

Ideally with a university degree or diploma in HRM/HRD or Hospitality/Tourism management. Minimum 2 years work experience as Trainer in larger operation. Good presentation, administrative and interpersonal skills are a must.