Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.
Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.
Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.
OverviewThe Rooms Inventory Manager is a key team member responsible for the coordination and oversight of all facets of guest room reservation operations, functioning as the central hub between all departments including Revenue Management, Sales, Marketing, Front Office, Central Reservations, and Finance.
Responsibilities Maintain a warm and friendly demeanor at all timesMust be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous, and service-oriented mannerMust be effective at listening to, understanding, and clarifying concerns raised by employees and guestsMust be able to multitask and prioritize departmental functions to meet deadlinesApproach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented mannerAttend all required meetings and trainingsMaintain regular attendance in compliance with Highgate Hotel standards, as required by scheduling, which will vary according to the needs of the hotelMaintain high standards of personal appearance and grooming, including attire that meets dress code requirements with a nametagComply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operationsMaximize efforts towards productivity, identify problem areas, and assist in implementing solutionsMust be effective in handling problems, including anticipating, preventing, identifying, and solving programs as necessaryMust be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectivesMust be able to cross-train in related areasMust be able to maintain confidentiality of informationMust be able to show initiative, including anticipating guest or operational needsPerform other duties as requested by managementBe completely competent in all PMS functions used by Front Office and ReservationsBe knowledgeable about the uses and functions of Delphi FDC, SynXis CRS, OTA Extranets, and other systems as it pertains to room reservations, room inventory management, and distributionProcess all group turnovers as they pertain to room blocks including validating proper configuration, room type blocking, suite assignments, concessions, booking links, etc.Monitor and manage group cutoff dates, block inventory, and pickup on a daily basisCommunicate rooming list needs with central reservations and ensure alignment of date expectations for cutoffs and data entryEffectively communicate group reservation needs with clients, central reservations, and fellow associates to ensure accuracyAttend pre-con meetings as neededCommunicate availability and closeouts to wholesalersComply with hotel policies on billing, routing, master accounts, A/R accounts, and PM accountsFollow and enforce all hotel credit policiesBe knowledgeable of property information (outlets, hours of operation, etc.) and assist in updating booking channels as necessaryEnsure timely processing of travel agent commissionsControl suite inventoryControl “hold” reservationsEnsure that the operational forecast is completed on a timely basisMaintain a professional working relationship and promote open lines of communication with managers, employees, and other departmentsKnow the hotel’s rate quoting standardsUnderstand and follow revenue strategy restrictionsBe familiar with all corporate-sponsored programs such as airline mileage and VIP programs and the standards and procedures for each Qualifications Minimum two years of hotel experience, preferably in a supervisory role, in a related hotel department (Reservations, Front Office, Rooms Control)A 4-year college degreeProficient in Microsoft 365/Office, Opera PMS, SynXis CRS, Pegasus CRS, OTA Extranets, Delphi FDC, OnyxFlexible and long hours sometimes requiredComputer/Desk work for extended periodsLight work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.