**Additional Information** The department will be decided by the hotel: Front Desk/Guest Experience/Guest Relations/Bell Team/Housekeeping Supervisor **Job Number** 25113791 **Job Category** Management Development Programs/Interns **Location** The Madrid EDITION, Plaza de Celenque 2, Madrid, Madrid, Spain, 28013VIEW ON MAP (https://www.google.com/maps?q=The%20Madrid%20EDITION%2C%20Plaza%20de%20Celenque%202%2C%20Madrid%2C%20Madrid%2C%20Spain%2C%2028013) **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you-ll be better prepared to pursue opportunities post graduation. Here-s to exploring, kickstarting your dream career, and joining us on your journey! To be considered for an internship, you must be a current college or university student. Want to join us? Apply now! Internship Overview To get a clear overview what positions are offered as a trainee, we have created a list of the departments within the Rooms Division. Please be reminded that this information serves as a guide. During the first day at the hotel, we will decide in which department you would develop your skills best. While taking your profile into account, the divisional leader will place you in a department where you will have a great impact. Furthermore, you will have opportunities for lateral service which gives you the change to develop your talents in other departments. FRONT OFFICE: Front office areas include Bell/Door Staff, Guest experience, Guest Relation and Reception. takes ownership of guest needs in a professional and proactive manner to ensure visitors always experience a unique and personalized experience. This varied role involves responding to internal and external phone calls, managing guest requests either pre arrival or onsite as well as special arrangements and queries. be focus on meet, anticipate and exceed guest expectations throughout their stay and will work in a stable and efficient pre-arrival. Process all guest check-ins and check-outs. HOUSEKEEPING: support to Houskeeping Supervisor Supervising employees and assist housekeeping management in managing daily activities of Housekeeping. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections of guest rooms, public areas, etc. after being cleaned to ensure quality standards are met and holds people accountable for corrective action. Run room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve any issues and complete required paperwork. Assists management in training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process Spa: Schedule services for individuals and large groups using the hotel's reservation software system spa/salon. Call guests to confirm scheduled services. responder at questions about available services. Update the list of reservations/cancellations throughout the day, inform suppliers of last minute changes and resolve scheduling issues as needed working with supervisor/manager. Register guests for appointments, confirm first and last name and provide general spa guidance to guests in your care Arrival. Promote and sell spa/salon services. Obtain the assigned bank and guarantee the accuracy of the money contracted, obtain the necessary change for the expected level of business and keep the bank safe at all times. Notify Engineering of maintenance and repair needs marriotthotelinternship _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests. We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.