The New York Hilton Midtown is looking for a part-time Rooms Experience Specialist to join our team.

 

 

It's all about location in NYC and New York Hilton Midtown places you right in the heart of the action. With over 1,900 rooms and 150,000 square feet of banquet space, this property offers advancement opportunities, terrific benefits, and a space for you in the city that never sleeps!

 

 

The ideal candidate will have previous hotel experience, preferably in sales, marketing, front office, reservations, availability to work in-person (this is not a remote role), availability to work Monday to Friday between the hours of 9am and 5pm, experience using OnQ, PassKey, and Delphi.

 

 

 

Shift Pattern: Monday – Friday 9:00am – 5:00pm

 

Classification: Part-Time

 

Pay Range: $32.00 - $38.65 / hour 

 

 

 

What are the benefits of working for Hilton?

 

Hilton is recognized as the best hospitality workplace in the world and the #2 World’s Best Workplace by Great Place To Work US and Fortune!

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including: 

 

 

Access to your pay when you need it through DailyPay 

Medical Insurance Coverage – for you and your family  

Mental Health Resources 

Best-in-Class Paid Time Off (PTO)   

Go Hilton travel discount program  

Supportive parental leave 

Matching 401(k) 

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount 

Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) 

Career growth and development  

Team Member Resource Groups 

Recognition and rewards programs 

 

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. 

 

 

What will I be doing?      

 

As a Rooms Experience Specialist, you would be responsible for managing both administrative and executive functions that support the Commercial Department. Acting as a key intermediary between customers and internal departments, this role ensures seamless communication and coordination to deliver exceptional group and room experiences.

 

Specifically, you would be responsible for performing the following tasks to the highest standards:

 

Guest & Client Communication

Manage and direct all incoming emails to the Reservations team shared inbox and the Guest Services inbox ensuring timely, professional responses.Act as a key intermediary between guests, clients, and internal departments by managing email and phone inquiries effectively.Liaise with third-party booking platforms (e.g., Booking.com, Expedia) to handle guest messaging and resolve inquiries.Answer high-volume incoming phone calls, directing them appropriately or taking accurate, detailed messages for follow-up.

Group Reservations and Inventory Management

Oversee crew and airline reservation schedules and process airline reservations for all contracted airlines on a monthly basisMonitor and update airline inventory and schedules in R&I and related systems, releasing or adjusting inventory based on room type changes or operational needsCreate and maintain BTS, FIT, and non-group masters in OnQ to ensure accurate reservation data flowParticipate in the NBC Alert process for multi-room bookings requiring manual handlingCreate and manage reservations for Sales and Executive Office requests, as well as complimentary and house use staysOversee suite booking management to ensure proper allocation and to prevent overbooking or suite shortagesVerify and submit monthly inventory updates to HRCC for designated airline and crew accountsMonitor HGVC daily emails and handle inventory challenges not addressed by automated systems

Sales, Groups & Catering Support

Understand and work with sales contracts, amendments, and addendums to support accurate reservation processesPrepare room blocks, guaranteed room letters, group resumes, and group information sheetsAssist with the preparation of reports, proposals, forecasts, information sheets, and rooming lists related to group bookings and room inventory management

System & Software Proficiency

Utilize industry-specific tools and software platforms including OnQ, Passkey, Group 360, GRIP, GROW, Delphi FDC, R&I, RMCC, HRCC, and others to streamline workflows, track group bookings, manage reservations, and enhance operational efficiencyAccurately log activities, leads, and reporting data in systems like Delphi FDC

Administrative Support & Collaboration

Perform administrative tasks such as typing, scanning, printing, filing, and data entry related to sales and reservationsProvide ongoing support for reports, correspondence, and operational documentsCollaborate with HRCC Group & Tour team to process FIT reservations and resolve rate disputes or inquiriesPartner with team members to support high-impact segments such as holiday bookingsComplete additional administrative duties and special projects as assigned by the Director of Rooms Experience or Director of Event Experience

Organizational Skills

Maintain acute attention to detail while managing multiple tasks in a fast-paced, deadline-driven environment

Prioritize tasks effectively, demonstrating strong time management, organizational skills, and adaptability under pressure

 

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability        

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services, and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.        

If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.