**Additional Information** **Job Number** 26002926 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Frankfurt Airport Hotel and Conference Center, Hugo-Eckener-Ring 15, Flughafen/ Terminal 1, Frankfurt am Main, Hessen, Germany, 60549 VIEW ON MAP **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Be empowered.** + **Begin:** Personalised onboarding program & staff accommodation subject to availability to support your start + **Belong:** A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another + **Become** : Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels + **Be connected:** Numerous employee events and team-building activities to strengthen our “Team Spirit” + **Be honored:** Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide + **Be well:** Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement **Be you.** _In the dual-brand hotel "_ **_Sheraton & Marriott Frankfurt Airport Hotel",_** _two premium brands combine to form one employer! Have you already found your passion for the front office with all its facets? Then start with us as a_ **_Rooms Controller (m/f/d)._** _Two brands – endless possibilities!_ Your key responsibilities include: + You will welcome our international guests from all over the world and, together with your team, ensure that **everything runs smoothly** + As an expert in your field **, you know what our guests need** and do everything you can to make their stay as memorable as possible + You **will plan and oversee** the **day-to-day operations** at the front desk related to guest arrivals and departures, including room sales, room allocation for VIPs and groups, and room registration + You will coordinate with the housekeeping and technical team to ensure that rooms are properly and efficiently cleaned and available to guests. + You **will work** with different **departments** to ensure that all guest data is accurate and to monitor that the specific requirements of the guests are met efficiently. + Together with the team, you will work on **achieving the departmental goals** + You know how to deal with **guest complaints** through expertise and find a solution - you have learned that you can also turn negative impressions into positive memories with the right attitude **Be able.** + You want to develop every day, learn new things and be part of a familiar and ambitious team. + You keep a cool head even in stressful situations. + You have already had experience in a similar guest-oriented position. + Your communicative nature distinguishes you and you feel extremely comfortable in both German and English, any other foreign language is an advantage. **Be connected.** We look forward to getting to know you! Once we receive your application, we’ll get back to you promptly. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law._ \#LI-AR2 When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.