**Description:** To assist with the administrative tasks of the Director of Rooms, with strong communication to ensure the smooth and effective running of the department. **MAIN DUTIES** **Administration** Manage correspondence (emails, faxes, letters, reports). Maintain records, contracts, and confidential documents. Organize office systems and filing (manual and electronic). Assist with time & attendance tracking and hotel management rosters. Create purchase orders and online forms. Schedule appointments and prepare meeting minutes. Handle room reservations and guest correspondence. **Customer Service** Provide excellent service to internal and external customers. Resolve inquiries and complaints efficiently. Foster positive relationships with guests and colleagues. Support proactive task management for smooth division operations. **Personnel** Assist with HR-related coordination and administrative tasks. **Other Duties** Collaborate flexibly with other hotel staff. Adhere to hotel policies, especially regarding safety and hygiene. Perform other duties as assigned. **Qualifications:** Minimum requirements 3 years of experience in the same position Pre-opening experience is preferable Luxury background in resort and urban city Excellent communication skills in both spoken and written English **Primary Location:** VN-Kien Giang-Phu Quoc **Organization:** Park Hyatt Phu Quoc **Job Level:** Full-time **Job:** Administrative **Req ID:** PHU000461 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.