Grand Hyatt Jeju is the largest Grand Hyatt in Asia Pacific, opening as part of Jeju Dream Tower.
This iconic 38-storey twin-tower with 1,600 rooms and suites, 14 unique restaurants and bars, 2 premium spas, 8 residential-style meeting spaces, Jeju’s largest outdoor deck with infinity pool and HAN Collection K-fashion mall.
Grand Hyatt Jeju is primed to be a leading lifestyle travel destination in Asia Pacific.Role PurposeThe Rooms Admin Assistant will provide essential administrative support to the Rooms Division, ensuring timely communication with guests, compliance with brand standards, efficient onboarding processes, and reduced administrative burden on front-line managers.Key ResponsibilitiesOTA Review ManagementMonitor and respond to online reviews across Xiao Hongshu, Douyin, Trip.com, Booking.com, Agoda, and other platforms.Ensure professional, consistent, and prompt replies to enhance guest satisfaction, brand reputation, and platform ranking.Hysat Distribution ComplianceManage Hysat inquiries and ensure responses within 48 hours to meet brand standards.Track and report compliance to reduce risk of missed deadlines.New Joiner Account Setup System AccessCreate accounts and manage system access for new hires.Streamline onboarding processes to improve efficiency and reduce delays.Meeting Coordination DocumentationOrganize internal meetings, prepare agendas, and record accurate minutes.Support alignment and communication across the Rooms Division.Administrative Support for ManagersCentralize administrative tasks to reduce workload on front-line leaders.Enable managers to focus on guest engagement and service delivery.Grand Hyatt Jeju is the largest Grand Hyatt in Asia Pacific, opening as part of Jeju Dream Tower.
This iconic 38-storey twin-tower with 1,600 rooms and suites, 14 unique restaurants and bars, 2 premium spas, 8 residential-style meeting spaces, Jeju’s largest outdoor deck with infinity pool and HAN Collection K-fashion mall.
Grand Hyatt Jeju is primed to be a leading lifestyle travel destination in Asia Pacific.Role PurposeThe Rooms Admin Assistant will provide essential administrative support to the Rooms Division, ensuring timely communication with guests, compliance with brand standards, efficient onboarding processes, and reduced administrative burden on front-line managers.Key ResponsibilitiesOTA Review ManagementMonitor and respond to online reviews across Xiao Hongshu, Douyin, Trip.com, Booking.com, Agoda, and other platforms.Ensure professional, consistent, and prompt replies to enhance guest satisfaction, brand reputation, and platform ranking.Hysat Distribution ComplianceManage Hysat inquiries and ensure responses within 48 hours to meet brand standards.Track and report compliance to reduce risk of missed deadlines.New Joiner Account Setup System AccessCreate accounts and manage system access for new hires.Streamline onboarding processes to improve efficiency and reduce delays.Meeting Coordination DocumentationOrganize internal meetings, prepare agendas, and record accurate minutes.Support alignment and communication across the Rooms Division.Administrative Support for ManagersCentralize administrative tasks to reduce workload on front-line leaders.Enable managers to focus on guest engagement and service delivery.Qualifications SkillsStrong organizational and communication skills.Experience with OTA platforms and guest communication preferred.Ability to manage multiple tasks and deadlines.Proficiency in office systems and digital tools.Detail-oriented with a focus on compliance and accuracy.Overall ImpactImproved guest satisfaction through faster and more consistent communication.Strengthened brand presence across digital platforms.Higher operational efficiency and compliance with response standards.Better support for front-line leaders, enabling stronger service focus.Enhanced onboarding experience for new team members.Support for Growth and DevelopmentㆍComplimentary 12-night stay at Hyatt hotels worldwide annuallyㆍDiscounts on rooms, restaurants, and shopping at Jeju Dream TowerㆍOpportunities for relocation to Hyatt hotels both domestically and internationallyEncouragement and RecognitionㆍMonthly recognition and rewards for outstanding employees and long-term serviceㆍThemed birthday parties for employees each monthHealthy Jeju LifeㆍEasy vacation requests through a mobile platformㆍSupport for participation in Jeju events and festivals, such as marathons and sports competitionsQualifications SkillsStrong organizational and communication skills.Experience with OTA platforms and guest communication preferred.Ability to manage multiple tasks and deadlines.Proficiency in office systems and digital tools.Detail-oriented with a focus on compliance and accuracy.Overall ImpactImproved guest satisfaction through faster and more consistent communication.Strengthened brand presence across digital platforms.Higher operational efficiency and compliance with response standards.Better support for front-line leaders, enabling stronger service focus.Enhanced onboarding experience for new team members.Support for Growth and DevelopmentㆍComplimentary 12-night stay at Hyatt hotels worldwide annuallyㆍDiscounts on rooms, restaurants, and shopping at Jeju Dream TowerㆍOpportunities for relocation to Hyatt hotels both domestically and internationallyEncouragement and RecognitionㆍMonthly recognition and rewards for outstanding employees and long-term serviceㆍThemed birthday parties for employees each monthHealthy Jeju LifeㆍEasy vacation requests through a mobile platformㆍSupport for participation in Jeju events and festivals, such as marathons and sports competitions