**Description:** **Grand Hyatt Jeju is the largest Grand Hyatt in Asia Pacific, opening as part of Jeju Dream Tower.** **This iconic 38-storey twin-tower with 1,600 rooms and suites, 14 unique restaurants and bars, 2 premium spas, 8 residential-style meeting spaces, Jeju’s largest outdoor deck with infinity pool and HAN Collection K-fashion mall.** **Grand Hyatt Jeju is primed to be a leading lifestyle travel destination in Asia Pacific.** **Role Purpose** **The Rooms Admin Assistant will provide essential administrative support to the Rooms Division, ensuring timely communication with guests, compliance with brand standards, efficient onboarding processes, and reduced administrative burden on front-line managers.** **Key Responsibilities** 1. **OTA Review Management** 2. **Monitor and respond to online reviews across Xiao Hongshu, Douyin, Trip.com, Booking.com, Agoda, and other platforms.** 3. **Ensure professional, consistent, and prompt replies to enhance guest satisfaction, brand reputation, and platform ranking.** 4. **Hysat Distribution Compliance** 5. **Manage Hysat inquiries and ensure responses within 48 hours to meet brand standards.** 6. **Track and report compliance to reduce risk of missed deadlines.** 7. **New Joiner Account Setup & System Access** 8. **Create accounts and manage system access for new hires.** 9. **Streamline onboarding processes to improve efficiency and reduce delays.** 10. **Meeting Coordination & Documentation** 11. **Organize internal meetings, prepare agendas, and record accurate minutes.** 12. **Support alignment and communication across the Rooms Division.** 13. **Administrative Support for Managers** 14. **Centralize administrative tasks to reduce workload on front-line leaders.** 15. **Enable managers to focus on guest engagement and service delivery.** **Qualifications:** **Qualifications & Skills** **Strong organizational and communication skills.** **Experience with OTA platforms and guest communication preferred.** **Ability to manage multiple tasks and deadlines.** **Proficiency in office systems and digital tools.** **Detail-oriented with a focus on compliance and accuracy.** **Overall Impact** **Improved guest satisfaction through faster and more consistent communication.** **Strengthened brand presence across digital platforms.** **Higher operational efficiency and compliance with response standards.** **Better support for front-line leaders, enabling stronger service focus.** **Enhanced onboarding experience for new team members.** **Support for Growth and Development** **ㆍComplimentary 12-night stay at Hyatt hotels worldwide annually** **ㆍDiscounts on rooms, restaurants, and shopping at Jeju Dream Tower** **ㆍOpportunities for relocation to Hyatt hotels both domestically and internationally** **Encouragement and Recognition** **ㆍMonthly recognition and rewards for outstanding employees and long-term service** **ㆍThemed birthday parties for employees each month** **Healthy Jeju Life** **ㆍEasy vacation requests through a mobile platform** **ㆍSupport for participation in Jeju events and festivals, such as marathons and sports competitions** **Primary Location:** KR-49-Jeju **Organization:** Grand Hyatt Jeju **Job Level:** Full-time **Job:** Guest Service Operations **Req ID:** JEJ001055 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.