How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Day (United States of America)

Job Summary:\rThe Room Service Associate (RSA) position reports directly to Nutrition and Food Service management. Key responsibilities of the role include taking ownership of meal service for assigned unit(s) and ensuring a positive patient experience. This includes introducing patients to the Room Service program and meal ordering process and entering meal selections into NFS software systems (in compliance with therapeutic diets and food allergies). Also includes taking Room Service calls and consistently providing service in a professional, courteous, and efficient manner. Required to follow all safety guidelines, including, but not limited to, confirming patient identity by using two patient identifiers, confirming meal accuracy and appropriately following infection prevention practices, including when Isolation precautions are in place. Takes ownership of unit assignment with minimal supervision. Functions as the NFS liaison between the patient and the care team, representing the hospital and department in a professional and caring manner. Delivers nutrition supplies to units as required and follows safety protocols regarding expiration dates. Completes all other job duties as assigned.\rCore Responsibilities and Essential Functions:\rEnsures the Safety of Patients and Team Members (according to state, county and national regulatory bodies)\rWashes hands frequently and wears gloves appropriately. Performs hand hygiene upon entering and exiting patient rooms.\rFollows infection prevention practices, including personal hygiene expectations (i.e., fingernail length and finish) and reports potential risks.\rMaintains all work areas in a clean and organized manner, free of spills and fall hazards.\rDelivers patient trays and verifies patient identity using two patient identifiers.\rVerifies menu selections are accurate and compliant with the patients diet order and food allergies.\rEscalates food allergy and diet consistency concerns to NFS Leadership and/or Clinical Dietitian.\rPromptly reports adverse food reactions.\rStores food and/or supplies using proper labeling, dating and rotation methods.\rOperates equipment according to all safety guidelines and escalates any unsafe conditions (i.e., frayed electrical cords and out of range temperatures).\rUses IT equipment appropriately and protects confidential information, including passwords.\rEnsures Positive Service Outcomes\rFollows department work schedule (including weekends and holidays) and arrives at the work station prior to task start time.\rSets up, maintains, and breaks down workstation according to area requirements.\rFollows written and verbal instructions with accuracy and attention to detail.\rCompletes area checklists and forms, as assigned.\rOperates and cares for equipment according to manufacturers and area-specific guidelines.\rAssesses patients ability to utilize the meal order system and follows up with appropriate staff member if unable to fully participate.\rAssists patients with menu selections as needed, considering food preferences, allergies and other diet information, in a timely manner.\rEnters menu selections in the NFS software accurately and in a timely manner.\rReviews and appropriately responds to reports and NFS orders from the electronic medical record.\rAppropriately utilizes all NFS software and adapts and learns new systems as new technologies are applied\rLearns and carries out computer downtime procedures appropriate for assignment.\rVerifies patient satisfaction with meals and conducts internal patient satisfaction surveys, as requested.\rDelivers meals to patients that meet their needs according to their cultural, spiritual, ethnic and age-specific considerations.\rAs required, delivers meals to patients on Isolation precautions and follows all Infection Prevention guidelines.\rRetrieves dirty trays from patient rooms and assists with soiled meal tray carts on patient floors.\rPrepares and delivers snacks to patients and/or nursing units, as required.\rPerforms department duties to include, but not limited to: Dish room, rolling silverware, floor stock replenishment, supplies requisitions, break room and general clean up.\rRemains flexible to support other team members across the department to achieve desired service outcomes.\rIntervenes and resolves customer service issues as necessary; uses judgment to escalate customer service concerns to supervisor when needed to ensure best patient experience.\rEngages in Efforts to Create a World Class Work Environment\rFollows work areas uniform specifications, i.e., clothing and shoes are neat and clean.\rCollaborates with team members and Leadership to meet the goals and objectives of the Department and Hospital.\rCommunicates in a respectful manner and in terms that are clear and concise.\rRespects the cultural traditions of team members and customers.\rMaintains competency in nutrition service software and associated equipment utilized for patient meal services.\rPerforms other duties as assigned\rComplies with all Wellstar Health System policies, standards of work, and code of conduct.\rRequired Minimum Education:High School Diploma General-Preferred or GED General-Preferred\r\rRequired Minimum License(s) and Certification(s):\rAll certifications are required upon hire unless otherwise stated.\rAdditional License(s) and Certification(s):\rServSafe Allergen certification within 90 Days Required and\rServSafe Food Handlers certification within 90 Days Required\rRequired Minimum Experience:\rMinimum 2 years Food service, and/or customer service, and/or related experience Required\rRequired Minimum Skills:\rMust exhibit outstanding interpersonal skills required to work well with others.\rMust be able to demonstrate basic knowledge of modified diets.\rMust possess adequate phone skills for interacting with our customers (internal and external) and perform duties in a very busy environment.\rMust be able to communicate and understand the English language, both written and orally.\rMust be able to demonstrate a positive attitude in all customer/patient interactions.\rMust be able to utilize NFS software systems.\rPass ServSafe Allergen Exam (within 3 months of hire).\rPass ServSafe Food Handler Exam (within 3 months of hire).

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