Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
The all-new, vibrant ‘Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it’s an oasis of tranquility in the heart of Waikiki.
Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it’s where Hawaii vacations turn moments into memories.
Our resort is proudly named in honor of Queen Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.
OverviewThe Room Inventory Coordinator is a key team member responsible for the coordination and oversight of all facets of guest room reservation inventory management, functioning as the central hub between all departments including Revenue Management, Sales, Front Office, Central Reservations, and Finance.
Responsibilities Maintain a warm and friendly demeanor at all timesMust be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous, and service-oriented mannerMust be effective at listening to, understanding, and clarifying concerns raised by employees and guestsMust be able to multitask and prioritize departmental functions to meet deadlinesApproach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented mannerAttend all required meetings and trainingsMaintain regular attendance in compliance with Highgate Hotel standards, as required by scheduling, which will vary according to the needs of the hotelMaintain high standards of personal appearance and grooming, including attire that meets dress code requirements with a nametagComply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operationsMaximize efforts towards productivity, identify problem areas, and assist in implementing solutionsMust be effective in handling problems, including anticipating, preventing, identifying, and solving programs as necessaryMust be able to cross-train in related areasMust be able to maintain confidentiality of informationMust be able to show initiative, including anticipating guest or operational needsPerform other duties as requested by management Qualifications Perform daily reservation scrubbing to ensure accurate resort fee capture, package inclusions, routing for groups within 3 days of arrival, and VCC handling (e.g., Booking.com, CapitalOne, TravelFunders, Flexpay).Review and process reservations that failed to integrate or were canceled; manage advance deposits for prepaid bookings and ensure accurate billing and routing according to hotel credit policies.Manage day-use reservations, out-of-order (OOO) rooms, and category blocks including suites, oceanfront, and HOLD statuses.Maintain total hotel room inventory by blocking and assigning rooms through Opera Cloud and SynXis; balance and reconcile inventory across systems.Execute proactive blocking and inventory planning using RPM and forecasted arrivals.Receive, review, and build reservations for luxury consortia, travel agents, Preferred Hotels, internal bookings, and call center submissions in OPERA.Assign and pre-key rooms for airline crew and serve as liaison for air crew and wholesale bookings; oversee airline crew management.Review and verify reservation arrivals, ensuring accurate guest data, master accounts, billing profiles, charges (room, fees, baggage, parking, ancillary), and VIP status.Post charges to individual and group reservations or master accounts following billing and routing protocols (including A/R and PM accounts).Audit rate descriptions and verbiage updates across distribution channels and OTA extranets.Communicate availability, closeouts, and rooming list expectations with clients, reservations team, and other internal departments; align on timelines for cutoff and data entry.Coordinate with the Front Office for timely blocking and pre-keying of rooms, including VIPs and airline crews.Generate and distribute daily inventory recaps and operational updates; compile additional reporting for Groups, Wholesale, and Reservations teams as directed.Be fully proficient in OPERA PMS, SynXis CRS, Delphi FDC, OTA extranets, and other inventory and distribution systems.Attend and contribute to pre-convention and operations meetings as needed; support all departmental collaboration efforts.Stay current on hotel services and outlet hours; assist in maintaining accurate booking information across external channels.Foster professional relationships and open communication across departments, with clients, and external partners. Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.