Monitor IT systems 24/7 across cloud, server, network, and security environments. Provide first-level response to incidents affecting performance, availability, or security. Operate within NOC (Network Operations Center), SOC (Security Operations Center), and ROC (Remote Operations Center) teams. Use monitoring tools such as: Datadog AWS CloudWatch AWS CloudTrail GuardDuty Track system health, performance metrics, log events, and security s. Perform real-time monitoring, initial troubleshooting, and incident correlation. Follow standard operating procedures (SOPs) for issue handling and escalation. Escalate incidents to appropriate resolver teams as required. Apply ITIL-based processes for incident and operations management. Maintain strong awareness of security practices and infrastructure operations. Communicate effectively with global support teams to ensure SLA compliance and minimal business disruption.