Job Description

This role sits in the FNB Office of the CIO and is responsible for coordinating process automation and process management across all of FNB IT. It’s a federated model – the role doesn’t own processes directly but drives consistency, simplification, and automation centrally. A key part of the role is investigating audit findings and helping teams redesign and automate processes to prevent repeat issues.

Hello future RPA Manager

As part of our Core Banking Team - Office of the CIO, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Key Responsibilities

Identify and prioritise automation opportunities across IT using existing tools: Jira, Confluence, SharePoint, Outlook, Teams, Power Automate, scripts, Copilot, and agentic AISupport or lead the development of AI agents where relevant to simplify or automate IT processesInvestigate audit findings, identify root causes, and work with teams to redesign processes to prevent recurrenceLead process mapping and optimisation using Lean and BPM techniquesMaintain central process documentation standards and governance frameworksDrive adoption of automation and process improvements across IT, without direct ownershipWork with Risk, Compliance, Audit, and IT teams to ensure solutions are secure, compliant, and sustainable

Requirements

Engineering degree (Industrial, Systems, or similar) – must haveLean Six Sigma Green Belt – required; Black Belt – nice to have5–10 years’ experience in process improvement, automation, or operational excellenceExperience mapping and optimising processes, including time-in-motion studiesMust have Power BI skills and be able to build controls and dashboards based on process flowsStrong understanding of Jira, Confluence, SharePointPower Automate, scripting, Copilot/agentic AI – nice to haveExperience resolving audit findings through process redesign – importantAble to assess process maturity across teams and portfoliosStrong root cause analysis capabilityComfortable designing process-level controls and surfacing them through reporting toolsUnderstands how systems interact and how to integrate them for automation and reportingDelivery-aware – understands how processes impact timelines, velocity, and operational riskAble to define and roll out governance frameworks that work across multiple teams

Skills

Strong process design and analysis capabilityAble to influence and coordinate across IT teams in a federated modelComfortable with governance, compliance, and riskGood communicator and facilitatorStrategic thinker with hands-on delivery mindset

Success Measures

Number of IT processes automated or simplifiedReduction in manual effort and turnaround timeAudit findings resolved through process changesQuality and completeness of process documentationAdoption and usage of automation solutions across IT

#Post
#FNB 
#LI-ML2
 

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

04/10/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.