Overview: Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts. The Roadside Assistance Manager serves as the strategic lead for operational success, with a focus on driving outcomes through strong client partnerships and cross-functional alignment. This role ensures end-to-end accountability for program success, including alignment with contractual service levels (CSLs), identification of performance trends, and proactive risk mitigation. The manager owns the strategy and implementation of tooling that supports Roadside Assistance workflows and performance tracking, working closely with internal stakeholders to define requirements, oversee rollouts, and ensure adoption. Through transparent communication and relationship-driven execution, this role enables scalable, efficient operations across multiple lines of business. Transdev is proud to offer: + Competitive compensation package of minimum $112,320 – maximum $135,200 Benefits include: + Vacation: minimum of two (2) weeks + Sick days: 5 days + Holidays: 6 days + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. The above listed benefits are the Corporate office policy. Benefits vary by location. Key Responsibilities: + Own the Roadside Assistance program performance, including all key inputs, outputs, dependencies, and alignment with contractual service levels (CSLs), with the potential to expand ownership to additional programs as business needs evolve + Serve as the primary relationship lead for program performance, fostering trust with internal and external stakeholders through transparent communication and strategic program reviews. + Ensure compliance with global standards and program-level processes, proactively identifying areas for standardization and scalability + Lead performance analysis using data dashboards and KPIs to identify trends, optimize workflows, and drive continuous improvement across lines of business + Communicate clearly with the different stakeholders, both Transdev management and the client accordingly + Interpret metrics, finds opportunities and implements actions to drive results + Maintains high degree of confidentiality of all information + All other duties as assigned Required Education and Experience: + Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams + Preferred Education: Degree in Engineering, Operations, or a related field is a plus 2 or more years of relevant experience desired, but not necessary; however, some supervisory experience, required Required Knowledge Skills and Abilities (KSAs): + Knowledge of service area and ability to read a map/digital map directions + Ability to use a computer to generate reports and schedules + Ability to supervise others and make quality business decisions regarding operations + Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes + Good written and oral communication skills + Ability to organize and perform work efficiently; strong analytical skills and attention to details + Travel up to 20% of the time + Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts Physical Requirements: + Long periods of standing, walking, and sitting + Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders + Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl + Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities + May work in extreme heat and cold, and in damp environment with moderate noise + Work is occasionally accomplished in an office or in a cubicle space equipped with a computer + Must be able to occasionally lift and/or move up to 45 pounds + Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. + The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as pursuant to the Americans with Disability Act Pre-Employment Requirements: + Must be 21 years of age + All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening + Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program. + Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements. + Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law. + Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it’s required + If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS. Transdev is an Equal Employment Opportunity (EEO) employer. Applicants will be considered based on qualifications and without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, disability or other legally protected status, or any other classification protected by federal, state, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com Drug-free workplace: Transdev maintains a drug-free workplace. + Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. The job duties, responsibilities, skills, and requirements listed in this job description are representative only and not an exhaustive list that an employee may be required to perform. Transdev reserves the right to revise this job description at any time. Job Category: Autonomous Vehicles Job Type: Full Time Req ID: 7990 Pay Group: CAW Cost Center: 567 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.