Road Supervisor - Paratransit Transdev in San Rafael, CA is hiring a road supervisor for our Marin Access paratransit services contract. We are seeking a customer service-oriented professional who is dedicated to safety. The road supervisors work closely with the Operations Manager and SafetyManager and other managers to foster a work environment of safety and quality customer service. The road supervisor provides support and leadership to the drivers; monitors and addressees driver performance in the areas of safety and service quality, including on-time performance, through constructive mentoring, coaching and recommending progressive discipline as needed. Additionally, the road supervisor gathers information needed by the organization to effectively identify root causes of incidents. accidents and service deficiencies for the purpose of implementing constructive change and meeting organizational performance goals. Transdev is proud to offer: •Competitive compensation package of minimum $25.25 – maximum $27.25 Benefits include: •Vacation: One (1) week during first year of employment up to four (4) weeks per year after ten (10) years. •Sick days: 5 days annually •Holidays: 12 days; 9 standard and 3 floating •Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Key Responsibilities: + Embraces Transdev’s safety culture; adopts and employs the company’s safety rules, policies, and procedures; effectively communicates safety and service quality expectations to drivers. + Follows general policies, procedures, and practices in compliance with federal, state, client contract, local division and company rules and regulations. + Works in cooperation with managers and other supervisors to ensure seamless, safe, high-quality service to passengers. + Assists management with documenting employee actions within established guidelines including performing re-training and effectively recommending corrective discipline as needed. + Provides a role model to other employees by demonstrating safe work behaviors and following all company rules and policies. + Observes driver appearance, behavior and performance while on or reporting for duty or immediately after, including vehicle pre-trip, on-time pullout, rider boarding and alighting, trailing drive check, onboard evaluation, and post-trip vehicle inspection. + While on duty, maintains radio and telephone communication with dispatch and drivers. + Facilitates service provision, assisting with the performance of passenger trips when needed. + Responds to service problems with the goal of minimizing service interruptions. + Reviews vehicle video and applies the appropriate interaction with the driver in accordance with established policies. + Investigates and responds to operator incidents/accidents, potentially unsafe locations and reports of unusual situations by conducting investigations, making recommendations and completing follow up. + Effectively communicates with management in regard to operational, safety issues, concerns and makes recommendations towards their resolutions. + Provides passenger assistance in accordance with ADA. + Coordinates with maintenance manager to address roadside vehicle operability or other maintenance problems. + Prepares and maintains reports and performs clerical activities associated with operations. + Assists the safety and training manager in the administration of the company’s Drug and Alcohol testing and Work Comp programs, including but not limited to reasonable suspicion and post-accident need for testing determinations. + Assists in the investigation of passenger feedback and other matters in close coordination with management. + Provide daily shift reports and information as directed. + Maintains complete confidentiality of all information. + Additional duties as assigned. Qualifications: •Must be at least 21 years old with a High School Diploma, GED or equivalent. •2-3 years transit supervisory experience preferred. •Valid California Driver’s License •Computer literate – basic knowledge of Microsoft Outlook, Word and Excel. •Must be able to work flexible shifts and schedules as needed. •Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis for any reason. •Strong written and oral communication skills. Physical Requirements: The essential functions of this position require the ability to: + Work outside in varying temperature, weather, and humidity conditions - 70% of the job is performed outside, work alone and in remote locations. + Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces. + Push and pull objects up to 25 lbs. occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level. + Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: •Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). •Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: PleaseClick Herefor CA Employee Privacy Policy. Job Category: Operations Management & Supervisory Job Type: Full Time Req ID: 7609 Pay Group: 9U5 Cost Center: 416 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.