LOCATION:  The Heart Hospital Baylor Plano, Texas

\n

SPECIALTY/DEPARTMENT:  Supports all the Heart Hospitals locations: Plano, Denton, McKinney, Corinth, Dallas, Fort Worth, and Waxahachie.

\n

SHIFT/SCHEDULE:  Full time days, Monday-Friday

\n

\n

About Us

\n

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

\n

Our Core Values are:

\n\nWe serve faithfully by doing what's right with a joyful heart.\nWe never settle by constantly striving for better.\nWe are in it together by supporting one another and those we serve.\nWe make an impact by taking initiative and delivering exceptional experience.\n\n

Benefits

\n

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

\n\nEligibility on day 1 for all benefits\nDollar-for-dollar 401(k) match, up to 5%\nDebt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more\nImmediate access to time off benefits\n\n

At Baylor Scott & White Health, your well-being is our top priority.

\n

Note: Benefits may vary based on position type and/or level

\n

Job Summary

\n

The Program Outcomes Manager ensures patient care continuity by partnering with medical teams before discharge. Responsibilities include working with doctors, nurses, and other healthcare team members. They advocate for families, coordinate care strategies, and improve understanding between families and staff. Contributions enhance care quality and prioritize a family-centered approach.

\n

Essential Functions of the Role

\n\nWork with healthcare professionals, involve families in treatment, and educate them. Linking different departments and professionals.\nServing as patient families' contact.\nHolding meetings to address concerns, educate, identify resources, and discuss post-treatment care.\nConducting post-discharge patient calls to confirm the family's understanding of discharge instructions and future appointments.\nIdentifying ways to improve treatments, services, discharge times, and overall patient needs during treatment and recovery.\nOrganizing and coordinating case conferences for staff and providers to maintain and enhance care quality.\nParticipating in continuous improvement projects to enhance patient services and healthcare. Responsibilities involve examining outcome measures to refine patient discharge practices.\nRecognizing and fulfilling the training needs of staff in areas such as family-centered care and family discharge preparation.\nCollaborating with the executive team for successful execution of projects and educational efforts.\n\n

Key Success Factors

\n\nBeing updated about the most recent evidence-based care in the service line is vital.\nPossessing top-notch oral and written communication skills is a must.\nThe capacity to track, evaluate, and document a patient's development in relation to a plan of care is pivotal.\nThe capability to aid patients in accessing community resources is key.\nWorking well with medical staff internally and externally is crucial for our organization's success.\nCollaboration with partners is necessary.\nAn effective adjustment and composed response system to ever-changing and crisis scenarios is critical.\nThe ability to maintain the confidentiality of all patient-related information in line with all relevant policies and regulations is indispensable.\n\n

Belonging Statement

\n

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

Qualifications

Possession of a Bachelor's degree in NursingA minimum of (3) three years' relevant professional experienceRegistration as a Nurse. (RN)