**Department Name:** Tx Services-Donor Call Center **Work Shift:** Varied **Job Category:** Clinical Care **Estimated Pay Range:** $36.11 - $60.18 / hour, based on location, education, & experience. In accordance with State Pay Transparency Rules. Better Than Ever for Nurses. We’re making the biggest investment ever in creating a better employment experience for our nursing team members. At Banner Health, we take care of nurses. Nurses take care of everyone. This is an exciting opportunity to join our transplant team as an RN Transplant Coordinator, where you'll play a vital role in organ procurement and coordination for heart, lung, liver, kidney, and pancreas transplants. This dynamic position involves collaborating with medical teams, facilitating donor organ acceptance, and supporting patients through the transplant journey. Ideal candidates have at least three years of clinical nursing experience, including two in a specialty area like ICU or OR, and bring strong critical thinking, communication, and time management skills. If you're ready to take your career to the next level and help transform lives, we want to hear from you! This is a full time, salaried remote opportunity. You will work varied hours, both days and night shifts rotation. University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics. POSITION SUMMARY This position is responsible for coordinating and facilitating organ procurement for transplant patients served by the solid organ transplant programs, which encompasses heart, lung, liver, kidney and pancreas transplants. CORE FUNCTIONS 1. Uses best practices and knowledge of internal or external business challenges to suggest improvement to services, processes or products. 2. Solves complex problems. Takes a new perspective using existing solutions. 3. Interprets customer needs, assesses requirements and identifies solutions to non-standard requests. Interacts primarily with department and cross-department peers, supervisor, customers, peers’ managers, and patient and physicians. 4. Makes decisions within approved operating plans and objectives and within functional policies and precedents. Determines how and when to achieve results. 5. Facilitates the safe, equitable and timely acceptance of donor organs in collaboration with the Organ Procurement Organization (OPO) in accordance with existing OPTN/UNOS policies and procedures. Collects the necessary donor information for physician decision making regarding organ acceptance/rejection. Reviews potential recipient’s current medical status to confirm continued eligibility for transplant. Discusses concerns with the transplant surgeons and/or physicians prior to allocation decision. 6. Facilitates communication amongst the appropriate medical staff, the OPO, and the proposed recipient, to support pertinent aspects of organ allocation and recovery. Coordinates aspects of the recipient operation, including arranging admission and pre-surgery procedures, scheduling the surgery and the surgery team, and educating patient/family. Coordinates aspects of the donor process; facilitating Banner procurement team arrival at the donor site; communicating particular requests, as needed, to the OPO coordinator. Provides feedback, written and verbal, to all related persons within 24 hours of recovery and transplantation. 7. Receives after hours transplant patient calls regarding health issues, medication needs, and other transplant related needs and triages them appropriately. Ensures patient and caregivers understand and adhere to the treatment plan. 8. Provides support to transplant staff to maintain recipients’ testing update requirements and status updates on UNOS Waitlist as determined by OPTN/UNOS requirements. Updates potential recipient’s status on the UNOS Waitlist after notification of change in clinical status from transplant team. Participates in the transplant quality program and projects. Collaborates with the transplant team to develop/review program protocols and policies as related to patient management processes. 9. Internal customers include patients, members of the multidisciplinary transplant team including physicians and surgeons as well as OR personnel and ancillary staff at both campuses. External customers include patients, family members, transportation and logistics staff, staff at local and national organ procurement organization as well as UNOS personnel. MINIMUM QUALIFICATIONS Requires current RN license in state of practice. Requires a minimum of three years clinical nursing experience; at least two of those years in a clinical specialty area such as ICU, PCU, CM, OR, ED, Dialysis, Oncology or Telemetry. Must have a working knowledge of care management, resource/utilization management, hospital and community resources. Must demonstrate clinical proficiency in the assessment of transplant patients as it relates to donor assessment and clinical transplantation. Requires critical thinking skills to effectively coordinate a large volume of patients simultaneously. Must demonstrate problem-solving abilities, effective oral and written communication skills, and time management skills. Must demonstrate ability to work effectively in an interdisciplinary team format. PREFERRED QUALIFICATIONS Bachelor's degree preferred. Previous transplant coordinator experience. Additional related education and/or experience preferred. **EEO Statement:** EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo) Our organization supports a drug-free work environment. **Privacy Policy:** Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy) EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability