Application deadline: Mar 14, 2026

Provide technical support to third-party developers building applications on the Ring Developer Experience platform. Help developers successfully integrate Ring APIs, troubleshoot issues, and accelerate their time-to-market while maintaining high developer satisfaction.

Key job responsibilities
Technical Support (70%)
* Answer developer questions about API integration, authentication, and SDK usage
* Troubleshoot integration errors and API response issues
* Guide developers through device capability discovery and feature availability
* Help developers navigate certification requirements and app submission process
* Debug rate limiting and quota management issues

Knowledge Management (20%)
* Document common issues and solutions in knowledge base
* Identify documentation gaps and improvement opportunities
* Create troubleshooting guides and FAQ content
* Contribute to self-service resources to reduce ticket volume

Escalation & Collaboration (10%)
* Triage and escalate complex technical issues to engineering teams
* Collect developer feedback for product and documentation improvements
* Participate in weekly office hours and developer community forums
* Track support metrics and identify recurring pain points