Sabana Norte, San Jose, Costa Rica
2 days ago
RIM Regulatory Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Relocation benefits are not available for this job posting.

About the Position:
We currently have opportunities as a RIM Regulatory Specialist (DCA). The DCA will support PDR, PTR and DRAs worldwide.
This is a great chance to support a new technology implementation at Roche Headquarter and affiliates. As a RIM Regulatory DCA you will connect with teams across the world and enable Roche to streamline and optimize the way we work with the Veeva RIM system (RIMs).

The Opportunity:

RIM data monitoring and improvement

Monitor and enhance Regulatory Information Management (RIM) data quality, ensuring accuracy and consistency across systems.

Provide day-to-day operational support globally and troubleshoot data corrections, handle ServiceNow tickets and recommend technical resolutions. Support knowledge-based inquiries (how-to, business process, roles & responsibilities).

○ Closely collaborate with the DCA Lead to ensure strategic and operational alignment.

○ Partner with other support groups and roles, such as our “OneReg Network” Product Owners, Data Experts and cross-functional teams to improve business processes, system performance, and data quality reports.

○ Promote data quality ownership by engaging users, encouraging corrections, and gathering user feedback to improve system performance and business processes.

○ Champion best practices in data citizenship, guiding and advising users in responsible data management.

○ Analyze trends to identify improvement opportunities and contribute to future system and process enhancements.

○ Contribute to the design and refinement of future system enhancements and business process changes.

○ Drive continuous improvement in RIM systems and related processes, representing the “Voice of the DCA” in cross-functional discussions.

○ Provide responsive, high-quality end-user support across Roche Headquarters and affiliates.

○ Support the creation, maintenance, and delivery of guidance materials and training sessions for a variety of stakeholders.

○ Identify and analyze ticket trends to detect systemic issues and improvement opportunities.

○ Deliver insights and feedback to our support group “OneReg Network” to inform ongoing enhancements

Who you are:

Demonstrated interest in emerging technologies and concepts with the ability to learn quickly and adapt to changes

Preferably 1–2 years of experience in a similar role, ideally with hands-on experience using Veeva RIM

Good analytical and systematic working style, with high attention to detail and commitment to data quality.

Clear and effective communication skills, with the ability to simplify complex topics and support knowledge transfer to others.

Fluent in English (spoken and written); additional language skills are an asset

Strong organizational and time-management abilities, with a proactive and self-directed approach to work;

Proven ability to collaborate effectively across functions, time zones, and cultures in a virtual environment.

Skilled in building and maintaining trusted, productive relationships with internal and external stakeholders.

Demonstrates integrity by adhering to regulatory requirements, company policies, and Roche Business Processes

Continuous improvement mindset, including: Proactive self-learning and adaptability, Identifying and proposing opportunities to streamline or improve processes, systems, and tools - resolution oriented. Actively seeking and providing constructive feedback

Understanding of regulatory frameworks and processes; prior experience with regulatory data and documentation in the biotech or pharmaceutical industry is an advantage, but not required.

Please note: Resumes must be submitted in English, as our interview panel may include participants from outside your local country.

#LI-DC1

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.


Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

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