Our client, a leader in innovative transportation solutions, is seeking a Rider Operations to join their team. As a Rider Operations, you will be part of the Rider Operations team supporting customer interactions with our cutting-edge robo-taxi service. The ideal candidate will have exceptional empathy, a proactive mindset, and excellent communication skills which will align successfully in the organization.

Job Title: Rider Operations

Location: Foster City, CA

Pay Range: $29/hour

What's the Job?

Provide live rider support before, during, and after missions through a variety of support channels. Collaborate with cross-functional teams to provide live assistance to Riders and escalate issues for further investigation. Become a knowledge expert on tools related to RiderOps and utilize these tools to resolve customer interactions. Assist with testing and data collection to evolve processes and tools to support observed customer needs. Uphold a safety-centric, inclusive, and open-communication culture.

What's Needed?

2+ years of experience in customer service, retail, or another customer-facing role. Experience working in a cross-functional team. Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing. Excellent computer skills and problem-solving ability. Proven ability to adapt and drive progress against goals in ambiguous, changing environments.

What's in it for me?

Opportunity to work in a fast-paced, dynamic environment. Be part of a team that is at the forefront of transportation innovation. Contribute to the development of new operational processes and tools. Engage in a culture that values safety, inclusivity, and open communication. Receive competitive compensation for your contributions.

Upon completion of waiting period consultants are eligible for:

Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.