Pearson Background

Pearson is the world’s leading learning company. Our education business combines 150 years of experience in publishing with the latest learning technology and online support. We are also part of the wider Pearson family which includes Global English and the Financial Times.

We provide education and assessment services in more than 70 countries. Our courses and resources are available in print, online and through multilingual packages, helping people learn whatever, wherever and however they choose.

At Pearson, we take learning personally. Every day our work helps learning flourish, and wherever learning flourishes, so do people.

HR Operations Background

Pearson is entering an exciting time in respect of the delivery of HR services to our employees. We are building a Global HR Operations function, Tier Two function, a key element of which is our move towards a shared services environment where we will deliver high quality HR services globally. Within our shared service teams we are looking for high performing HR professionals who will act as the first point of contact for our employees and who will drive consistency, accuracy and an outstanding level of service at all times. These teams will be the driving force behind Pearson moving into our new HR service delivery model. For successful candidates this role provides a unique opportunity to join Pearson at the very start of this journey and help us build and shape how we deliver services to our employees and add value to the business.

Role Overview & Purpose

The Rewards Administrator manages Tier 2 administrative transactions in the HR System (Fusion). Administrators are also responsible in ensuring they process their cases timely, correctly, and adhere to all performance requirements.

The role will report to the Assistant Manager - Reward and will work closely with other HR SSC Teams (especially Tier 1)

Job Description

Provides Tier 2 support from Simple to Complex requests submitted by Pearson employees, former employees, and vendors to broad HR related processes and systemsProcesses HR transactions in Fusion and other HR technologies, as requestedResolves HR process and policy questions and colleague issues through multiple communication channels that are beyond the Tier 1 Support (e.g HR Operational Reports, Processing of requests more than 10 entries via Mass Upload etc.)Leverages knowledge management solutions to complete inquiries and transactionsWorks to meet expected service levels and business performance goalsEscalates client service issues to the appropriate partyDocuments all cases in the case management systemEnsures consistent application of HR policies and state, federal, and/or country laws and practicesDemonstrate empathy to the colleague’s situation and speaks in a manner/tone the colleague can understand and relate withSupports change programs and initiatives. Develops understanding of HR operationsParticipates in scheduled and ad hoc training to improve HR and business acumenSupports colleague engagement and cultural programs and initiativesPerforms special projects and related duties, as assignedResponsible for the daily service operations. Ensure effective, fair and consistent administration including adherence to policies and procedures and meeting service levelsResponsible for achieving all personal performance targets set by Team Lead – link to service targets. Conduct performance appraisals with Team Lead and take appropriate action

Candidate Profile

Graduate of a 4-year courseVery good to excellent English communication skillsQuick studyAbility to multi-taskAmenable to work on a shifting schedule

Internal Relationship

Employees and Managers (plus other people groups)Shared Service Center organization (Satellite HR SSC included)IT / HRISConsultants

 

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