Posting Date

03/06/2026

3201 S 323rd St, Federal Way, Washington, 98001-5023, United States of America

This position assists the Supervisor and Manager by providing leadership and direction to assigned teammates on the ROPS Registration team. On top of these responsibilities, this position will be responsible for leading and/or actively supporting the execution of strategic initiatives, process development, training and special projects.

SUPERVISORY RESPONSIBILITIES: No

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.

Review, weekly and monthly key metrics to identify trends or areas of focus; work with Management to develop, document, and implement action plans to address issues

Identify payer trends and or root cause of billing or claim exceptions; take appropriate steps to resolve and/or escalate issues to minimize bad debt

Identify and interpret policies related to exceptions

Determine and apply appropriate business action in absence of policies or in cases of ambiguity

Escalate issues as needed; provide recommendations

Act as resource for teammate’s questions and assist with issues of focus and  problematic payer issues

Train new teammates

Identify training opportunities to improve individual and team performance; perform one-on-one and group training as needed

Recommend changes on Registration teams, tools, policies and procedures     

Ensure compliance with documented policies and procedures, including SOX narratives; conduct SOX control activities as needed

Conduct quality assurance reviews of work output and provide feedback to teammates and management; offer suggestions for improvement

Ability to manage and lead multiple projects, meet deadlines, and adjust priorities appropriately in a high paced work environment. Support department initiatives.

Stay abreast of changes to ESRD and Medicare Secondary Provider laws and changes

Strong analytical skills, follow through; with the ability to seek underlying assumptions through probing, questioning, listening, and problem solving

Ability to interact positively with all levels of the company

Maintain confidentiality of all patient, teammate, and company information in accordance with HIPPA regulations and DaVita policies

Know, understand, and follow DaVita teammate handbook, employment policies, safety and security policy and procedures

•   Other duties and responsibilities as assigned including but not limited to:

Consistent, regular and punctual attendance as scheduled

Overtime may be required to ensure timely completion of tasks and required duties

Attend team meetings, phone conferences, and training as needed

Know, understand, and follow department or company procedures

Embrace the DaVita culture by actively participating in village and neighborhood initiatives

Demonstrate DaVita’s core values in all aspects of your role

Less than 5% travel required

         

 MINIMUM QUALIFICATIONS

Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required.

High School diploma or equivalent required

Two to four years’ experience in internal DVA registration processes and revenue cycle management required

Intermediate proficiency in MS Excel, Word, Outlook and PowerPoint

Demonstrated strengths in teambuilding and leadership skills

Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives Inquisitive and self-started with a high degree of initiative, urgency, attention to detail, and follow through

Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization

Proven ability to complete projects with tight deadlines and time constraints

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-TT1

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Wage Range for the role is $27.50 - $34.50 per hour.

 

 

 

If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.

Washington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.63/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour

For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.