We’re building the AI-driven future of customer success, from retention to growth!

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. 

About This Role:

We’re looking for a full-time Revenue Enablement Manager to join our Customer Success team,  reporting to the Manager, Sales Enablement. This role is a remote role based in the United States of America. 

In this role, you’ll play a key role in accelerating revenue growth and productivity by developing, managing, and delivering training, content, and tools for both Sales and Customer Success teams. This is a great opportunity for someone who thrives in a dynamic, fast-paced environment and enjoys working cross-functionally with teams like Sales, Marketing, and Customer Success. The ideal candidate brings strong skills in communication, instructional design, and performance analysis.

What You'll Do: 

Design and implement training programs, including new-hire onboarding and ongoing education for the entire go-to-market team.

Manage and maintain a library of sales and customer success content and resources to ensure teams have what they need to succeed.

Collaborate with subject matter experts to create engaging and relevant learning modules.

Analyze performance data to identify knowledge gaps and areas for improvement for both sales and customer success.

Develop and deliver enablement programs for product launches, new messaging, and go-to-market initiatives.

Measure the effectiveness of enablement programs and report on key outcomes to leadership.

Partner with Sales and Customer Success leadership to understand enablement priorities and align on a strategic roadmap. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.

What We're Looking For: 

Must-have skills or experience:

3-5 years of relevant experience and a Bachelor’s degree (or equivalent combination of education and experience), required.

Proven experience in a revenue enablement, sales enablement, or training role.

Excellent communication and presentation skills, with the ability to simplify complex topics.

Strong project management skills and the ability to manage multiple initiatives simultaneously.

Nice-to-have skills or experience:

Experience with sales or customer success enablement platforms (e.g., Highspot, Seismic, Mindtickle).

Experience working in a B2B SaaS environment.

Knowledge of instructional design principles and adult learning theory.

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. 

The starting base salary range for this role is $90,000 – $110,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program. 

We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. 

If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.