Revenue Cycle Training Specialist Senior
Mclaren Healthcare
Position Summary:
Responsible for providing system and process/workflow training to one or more of the following areas as part of a Clinically Driven Revenue Cycle: Corporate Business Services (CBS) Patient Accounting teams, Patient Access, HIM & Coding, McLaren Medical Group and Ancillary departments throughout the McLaren organization. Also, serves as a member of the McLaren CBS Process Excellence team and provides training and onboarding for new Corporate/CBS employees. Position is partially remote.May require travel to hospital sites, as needed. Essential Functions and Responsibilities as Assigned: Provides Cerner Millennium and Experian application and process/workflow training. Identifies recurring challenges or issues with end users, and develops job aids, user guides, workshops, e-learning, and/or curriculum to address gaps in understanding. Acts as a liaison to all supporting departments to ensure consistency of system usage, workflows, and training materials. Partners with IT in maintenance of Cerner training environments. Creates training scenarios and patient data profiles. Assists department managers to identify Super Users; train and work with Super Users when training new workflows and have them assist in identifying process or workflow issues. Engages in coaching, feedback, and performance improvement strategies for underperforming staff. Ensure staff have access to necessary policies, procedures, training and other tools and resources necessary to complete their responsibilities. Collects and manages individual course logistics, scheduling, class enrollments, course completions, and evaluations, grading classes within LMS systems. Collaborates with the Process Excellence & IT application teams for project planning and execution, curriculum development, and project execution. Qualifications: Required:
• Bachelor’s Degree in Healthcare Administration, Business Administration, Organizational Development, Human Resources or a related field
• Three years training, revenue cycle and/or project management experience
• Three years experience in delivery of virtual training (Microsoft Teams) and Instructor led training. Preferred:
• Five years in Patient Accounting, Patient Access, or HIM & Coding.
• Three years of experience in Cerner system
• Working knowledge of CPT, HCPCS, and ICD-10
• Certifications through HFMA, ATD, or Cerner. Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information Schedule: Full-time Additional Locations: Michigan, Shelby Township Requisition ID: 25005521 Daily Work Times: Standard Business Hours Hours Per Pay Period: 80 On Call: No Weekends: No
Responsible for providing system and process/workflow training to one or more of the following areas as part of a Clinically Driven Revenue Cycle: Corporate Business Services (CBS) Patient Accounting teams, Patient Access, HIM & Coding, McLaren Medical Group and Ancillary departments throughout the McLaren organization. Also, serves as a member of the McLaren CBS Process Excellence team and provides training and onboarding for new Corporate/CBS employees. Position is partially remote.May require travel to hospital sites, as needed. Essential Functions and Responsibilities as Assigned: Provides Cerner Millennium and Experian application and process/workflow training. Identifies recurring challenges or issues with end users, and develops job aids, user guides, workshops, e-learning, and/or curriculum to address gaps in understanding. Acts as a liaison to all supporting departments to ensure consistency of system usage, workflows, and training materials. Partners with IT in maintenance of Cerner training environments. Creates training scenarios and patient data profiles. Assists department managers to identify Super Users; train and work with Super Users when training new workflows and have them assist in identifying process or workflow issues. Engages in coaching, feedback, and performance improvement strategies for underperforming staff. Ensure staff have access to necessary policies, procedures, training and other tools and resources necessary to complete their responsibilities. Collects and manages individual course logistics, scheduling, class enrollments, course completions, and evaluations, grading classes within LMS systems. Collaborates with the Process Excellence & IT application teams for project planning and execution, curriculum development, and project execution. Qualifications: Required:
• Bachelor’s Degree in Healthcare Administration, Business Administration, Organizational Development, Human Resources or a related field
• Three years training, revenue cycle and/or project management experience
• Three years experience in delivery of virtual training (Microsoft Teams) and Instructor led training. Preferred:
• Five years in Patient Accounting, Patient Access, or HIM & Coding.
• Three years of experience in Cerner system
• Working knowledge of CPT, HCPCS, and ICD-10
• Certifications through HFMA, ATD, or Cerner. Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information Schedule: Full-time Additional Locations: Michigan, Shelby Township Requisition ID: 25005521 Daily Work Times: Standard Business Hours Hours Per Pay Period: 80 On Call: No Weekends: No
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