Job Summary

The Revenue Cycle Supervisor is responsible for overseeing various aspects of the revenue cycle process to ensure quality, accuracy, productivity, and compliance. This role primarily supports supplier-led assigned components and involves auditing and monitoring of quality and productivity, supplier support and oversight, managing work queues, assisting with data analysis to meet key performance indicators (KPIs), and maintaining appropriate staffing levels to ensure timely completion of tasks. The position requires a hybrid work arrangement, with responsibilities divided between onsite work and remote work.

Essential Functions

Takes a lead role in providing support to suppliers to ensure they meet performance and compliance standards.Extracts, compiles and analyzes complex financial and statistical data and/or analyzes and reviews complex processes in order to make recommendations for change as needed to improve revenue cycle processes and metrics.Assesses resource requirements for projects, creates and maintains project work plans, and provides timely project status reports.Manage workqueues to ensure timely and accurate processing of revenue cycle tasks. Monitor workqueue assignment to ensure accountable users, supervisors, and departments are assigned.Ensures department KPIs and business needs are being met for assigned area of focus by evaluating, monitoring data/reports and managing staff levels.Assumes accountability for the quality and timeliness of the team’s deliverable, ensuring the achievement of team goals and objectives in addition to individual goals and objectives.Monitors, interprets, and administers industry regulations within area of responsibility and communicates changes to staff and management as appropriate.Establishes, evaluates, and monitors staff work to ensure productivity quotas and quality standards are met. Initiates performance management concepts in accordance with CH policies as appropriate.Demonstrates professional communication, including verbal and written.Actively monitor volumes to ensure appropriate staffing levels are assigned to meet operational needs and support business objectives.

Qualifications

Required

Bachelor's Degree or equivalent in Business, Accounting, HIM or related field. Emphasis in health care, business management, accounting, HIM or related field.3 years of relevant experience in revenue cycleCRT-Revenue Cycle Representative, Certified (CRCR) - HFMA Healthcare Financial Management Association required OrCRT-Healthcare Financial Professional, Certified (CHFP) - HFMA Healthcare Financial Management Association required

Preferred

Supervisory or management experienceExperience with EpicCRT-Registered Health Information Administrator (RHIA) - AHIMA American Health Information Management Association preferred OrCRT-Registered Health Information Technician (RHIT) - AHIMA American Health Information Management Association preferred OrCRT-Coding Specialist (CCS) - AHIMA American Health Information Management Association preferred OrCRT-Professional Coder - AAPC American Academy of Professional Coders preferred

Physical Demands

Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbsWaist to Waist > 5 lbs: Seldom up to 10 lbsWaist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbsWaist to Overhead > 5 lbs: Seldom up to 10 lbsBilateral Carry > 5 lbs: Seldom up to 10 lbsUnilateral Carry > 5 lbs: Seldom up to 10 lbsPushing Force > 5 lbs: Seldom up to 10 lbsPulling Force > 5 lbs: Seldom up to 10 lbsSitting: FrequentlyStanding: OccasionallyWalking: OccasionallyForward Bend - Standing: SeldomForward Bend - Sitting: OccasionallyTrunk Rotation - Standing: SeldomTrunk Rotation - Sitting: OccasionallyReach - Above Shoulder: SeldomReach - at Shoulder or Below: SeldomHandling: OccasionallyForceful Grip > 5 lbs: SeldomForceful Pinch > 2 lbs: SeldomFinger/Hand Dexterity: Frequently

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location

SITE - 4700 60th St - Grand Rapids

Department Name

PFS Patient Liability Support

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. to 4:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.