Job Description In this role, the individual will work on-site several days a week (starting with 3–4 days) to manage patient complaints, coordinate with vendors, and handle incoming phone calls. They will need to work cross-functionally to resolve issues and escalate complaints when necessary. Additionally, the position involves leading a team consisting of 4 onshore members and 8 offshore members, ensuring smooth collaboration and effective communication across all teams. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Bachelor's degree required in relevant field 5+ years of experience in medical billing and patient collections 3-5 years in a supervisory/leadership role Experience with medical billing software Proficiency with Excel, Outlook, Word, Powerpoint Experience leading offshore resources Need to be strong with reporting Knowing the full range of RCM (need to know at least part of it)