Job Description

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KEY RESPONSIBILITIES

Job Summary

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.Ensure that revenue management standards and health system are maintained at a superior level daily.Develop, implement, and monitor compliance with standard operating procedures and reporting procedures for all business channels with corresponding standardization of data entry/account coding for the property, with the goal of providing real-time business analysis.Develop, implement and monitor compliance with standard operating procedures for all revenue management functions.Implement and maintain an effective yield strategy that achieves optimal revenue for Rooms.Accountable for the forecasting and budgeting of revenues for the subject property in a strategic way with maximum accuracy.Ensure that business partners are fully exposed to the highest levels of revenue management strategy and practice to ensure alignment and maximization of business strategy.All other duties as required.

Essential Duties and Responsibilities

Executes fact-based yield management, forecasting and business analysis activities in accordance with individual hotel and regional business objectives and corporate guidelinesActs as the business partner to the Managing Director, CRO, distribution, sales and operations to positively affect hotel performance in the region on an ongoing basisLeads by example and complies with all company directives; implements and maintains standards and company SOP’s within the scope of revenue management. Enables business wherever possible.Establish and maintain a regular procedure for daily, weekly, monthly revenue and forecast review meetings with active participation and leadershipChampions automation; technology; modern revenue practices and autonomy within the Sales and Marketing teams.Directs, supports, and develops Reservation Manager/Supervisor by mentorship, ongoing education, accountability, empowerment, and best practices. Maintains a high level of service to meet standards with Go Audits, LQA and ForbesSupports the Reservation Manager/Supervisor to increase call conversion and all performance metricsModels the Company’s culture, vision, mission and core values at all times

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

REQUIRED SKILLS

Technical Skills and Knowledge

Proficiency in revenue management and distribution systemsAbility to analyze, interpret and extract trends from dataDisplay and understanding of all markets in region of oversightDemonstrate an affinity with technologyDemonstrate a working strategic knowledge of economic principles as they apply to the hospitality industry

Work

Ability to manage multiple tasksAbility to prioritize hotels’ individual needs assuring each receives a fair share of attention and timeAbility to effectively communicate with corporate leadership, owner representatives and customersProficiency in leading teams, managing conflict and fostering positive competitionPartnership drivenRespects and meets deadlines

People Management

Creates a work environment which energizes, motivates and supports employeesFosters a climate of open communication, trust and respectEncourages team successFosters new and independent thinking and innovationValues professional development and career long learning

Qualifications

Minimum two years’ experience as a Revenue, Sales or Reservations manager for a luxury or ultra-luxury property. Experience with the local market is highly valued.Bachelor’s degree or equivalentMust be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remain calm and resolve problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.Demonstrated affinity for hospitality business systems and automated processes, working knowledge of economic and commercial influences on customer behavior, business calculus and financial management. Highly skilled in all forms of professional communication and data visualization, consensus building, persuasion and negotiation.Required to speak, read, and write English in addition to local language requirements.Licenses & Certifications: CHIA, CRME strongly preferred.