Role: Senior Analyst (IC1): Cloud Subscription Data Management 

The Cloud Subscription Data Management (CSDM) owns the Global Subscription plan details of all cloud customers. The team manages creation and maintenance of subscription plans as well as performing a number of other critical activities to support cloud renewals, new business and other core activities to speedup Oracle's revenue recognition. CSDM team is part of Customer Data Operations group which is focused on improving overall customer experience by improving data quality, further standardizing and simplifying the global customer data processes and enabling us to provide one consistent view of our customers. Focus on enhancing customer experience by imbibing Agile, Willingness to change status quo, Accountable, Responding with Sense of Urgency & Engaging for building Trust – AWARE values.
We are currently looking for a highly motivated, flexible team member to join our team, to handle day to day operations    


Job Responsibilities

Sound knowledge on the Quote to Cash process

Knowledge of handling processes on Order Mgmt, SPM , AR, Cloud Ops, Provisioning is must

Provides expert process knowledge support to team on queries coming up for Provisioning, Terminations, Customer Data, etc

Experience in Fusion Business intelligence would be an added advantage

Should manage all the escalations until closure.

Responsible to work on RCA and ability to identify gaps in the End to End process & reports to business

Should assist and guide the team members on the nonstandard cases

Identify and push for process improvement/ automation wherever required

Manage Stakeholder relationships & help imbibing Customer Centric Behavior

Collaborates cross functionally to deliver on shared objectives

Uses insight gained across organizational boundaries to inform future practices and increase synergies

 
Key Skills 

Should have advanced business communication skills

Should have excellent presentation skills

Should have strong analytical skills and problem solving capabilities

Should be able to perform data analysis and should have reporting skills

Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point

Demonstrate good listening and comprehension skills

Should be a team player with good interpersonal skills

Ability to prioritize and take decisions

Should be result oriented

Should give attention to detail

Key Competency

Communicating for Impact 

Gains 'win-win' outcomes with colleagues or customers

Handles objections with authority and credibility

Demonstrates ability to influence without authority

Listens carefully and attentively to clarify and confirm understanding of others

Conveys information, thoughts, and opinions in a compelling manner, appropriate to the audience

Collaboration 

Fosters collaboration between business leaders Secures broad support for initiatives from key players across lines of business (LOB)

Builds reciprocal relationships with different parts of the business, partners and customers

Easily builds networks and rapport with diverse groups Builds trust, mutual support and understanding with colleagues

Performance drive and Execution 

Perseveres to deliver against objectives and takes personal accountability for own performance

Knows what level of performance is expected and how to get support as required

Demonstrates attention to detail in all aspects of work

Acts with a sense of urgency and confidence to deliver quality work in a timely manner

Demonstrates resilience in the face of challenging situations

Delivers results while ensuring compliance with Oracle's Code of Ethics and Business Conduct

Mastering Complexity

Assimilates and evaluates new data and facts in a timely manner to support effective decision-making

Gathers appropriate data and diagnoses root cause of issues

Tackles problems enthusiastically; views problems as a challenge Recognizes problems; knows when to seek input from others or escalate to a higher level in a timely manner  

Draws accurate conclusions from qualitative and quantitative data.

Change Agility

 Shows willingness to adjust to changing work environments Offers ideas on where improvements could be made Works efficiently in situations of uncertainty.

Competitive Edge

 Demonstrates understanding of unique internal and/or external customer needs and how to meet them Implements improvements in efficiency, effectiveness, and productivity

Values and explores ideas and suggestions made by others

Considers alternatives to existing assumptions, practices, and thinking.


Inspirational Leadership 

Leads by example and personally models positive values, inclusive behaviors, and work practices

Projects confidence, expertise, and authority

Demonstrates integrity, honesty, and fairness in dealing with colleagues and customers

Exhibits, promotes, and supports ethical behavior and business practices; complies with Oracle's standards of ethics and business conduct

Proactively seeks feedback and focuses on developing relevant capabilities.
 
Basic Requirements

This requisition is for English language resource for Sr.Analyst (IC1 Level)

Any Graduate with 3-5 years of relevant experience

Flexible to work in shifts MUST

The Candidate should have degree in any of the streams and should have good command both in written and verbal communication

Experience in SPM / OPC / TAS Knowledge / Order Management will be added advantage