Role: Senior Analyst (IC1): Cloud Subscription Data Management 

The Cloud Subscription Data Management (CSDM) owns the Global Subscription plan details of all cloud customers. The team manages creation and maintenance of subscription plans as well as performing a number of other critical activities to support cloud renewals, new business and other core activities to speedup Oracle's revenue recognition. CSDM team is part of Customer Data Operations group which is focused on improving overall customer experience by improving data quality, further standardizing and simplifying the global customer data processes and enabling us to provide one consistent view of our customers. Focus on enhancing customer experience by imbibing Agile, Willingness to change status quo, Accountable, Responding with Sense of Urgency & Engaging for building Trust – AWARE values.
We are currently looking for a highly motivated, flexible team member to join our team, to handle day to day operations    

Job Responsibilities

Sound knowledge on the Quote to Cash processKnowledge of handling processes on Order Mgmt, SPM , AR, Cloud Ops, Provisioning is mustProvides expert process knowledge support to team on queries coming up for Provisioning, Terminations, Customer Data, etcExperience in Fusion Business intelligence would be an added advantageShould manage all the escalations until closure.Responsible to work on RCA and ability to identify gaps in the End to End process & reports to businessShould assist and guide the team members on the nonstandard casesIdentify and push for process improvement/ automation wherever requiredManage Stakeholder relationships & help imbibing Customer Centric BehaviorCollaborates cross functionally to deliver on shared objectivesUses insight gained across organizational boundaries to inform future practices and increase synergies

 
Key Skills 

Should have advanced business communication skillsShould have excellent presentation skillsShould have strong analytical skills and problem solving capabilitiesShould be able to perform data analysis and should have reporting skillsShould be well versed with Computer Usage and MS Office Applications like Excel, Word and Power PointDemonstrate good listening and comprehension skillsShould be a team player with good interpersonal skillsAbility to prioritize and take decisionsShould be result orientedShould give attention to detail

 

Key Competency

Communicating for Impact 

Gains 'win-win' outcomes with colleagues or customersHandles objections with authority and credibilityDemonstrates ability to influence without authorityListens carefully and attentively to clarify and confirm understanding of othersConveys information, thoughts, and opinions in a compelling manner, appropriate to the audience

 

Collaboration 

Fosters collaboration between business leaders Secures broad support for initiatives from key players across lines of business (LOB)Builds reciprocal relationships with different parts of the business, partners and customersEasily builds networks and rapport with diverse groups Builds trust, mutual support and understanding with colleagues

 

Performance drive and Execution 

Perseveres to deliver against objectives and takes personal accountability for own performanceKnows what level of performance is expected and how to get support as requiredDemonstrates attention to detail in all aspects of workActs with a sense of urgency and confidence to deliver quality work in a timely mannerDemonstrates resilience in the face of challenging situationsDelivers results while ensuring compliance with Oracle's Code of Ethics and Business Conduct

 

Mastering Complexity

Assimilates and evaluates new data and facts in a timely manner to support effective decision-makingGathers appropriate data and diagnoses root cause of issuesTackles problems enthusiastically; views problems as a challenge Recognizes problems; knows when to seek input from others or escalate to a higher level in a timely manner  Draws accurate conclusions from qualitative and quantitative data.

 

Change Agility

 Shows willingness to adjust to changing work environments Offers ideas on where improvements could be made Works efficiently in situations of uncertainty.

 

Competitive Edge

 Demonstrates understanding of unique internal and/or external customer needs and how to meet them Implements improvements in efficiency, effectiveness, and productivityValues and explores ideas and suggestions made by othersConsiders alternatives to existing assumptions, practices, and thinking.

 

Inspirational Leadership 

Leads by example and personally models positive values, inclusive behaviors, and work practicesProjects confidence, expertise, and authorityDemonstrates integrity, honesty, and fairness in dealing with colleagues and customersExhibits, promotes, and supports ethical behavior and business practices; complies with Oracle's standards of ethics and business conductProactively seeks feedback and focuses on developing relevant capabilities.

 
Basic Requirements

This requisition is for English language resource for Sr.Analyst (IC1 Level)Any Graduate with 3-5 years of relevant experienceFlexible to work in shifts MUSTThe Candidate should have degree in any of the streams and should have good command both in written and verbal communicationExperience in SPM / OPC / TAS Knowledge / Order Management / CPQ/ IB / OKS / Service Contracts applications will be an added advantage.

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