Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the system Position SummaryThe Optimization Innovation Specialist under the direction of the Optimization Innovation Manager is responsible for partnering with revenue cycle teams to identify operational pain points and support improvement initiatives They will conduct data analysis to improve performance improvement efforts while supporting the development and documentation of current and future state workflows They will assist in the implementation of automation and process optimization technologies as well as participate in stakeholder meetings and knowledge sharing activities They must also maintain compliance and documentation updates for implemented improvements Serves as a role model by displaying the HHC HW leadership behaviors Provides departmental coverage as necessary Position ResponsibilitiesKey Areas of Responsibility middot Collaborates directly with front line staff to understand current state workflows and day to day challengesmiddot Foster embedded relationships with operational partners to ensure alignment with improvement effortsmiddot Assist in interpreting key performance metrics such as denial rates and collections efficiencymiddot Translate data insights into actionable recommendations tailored to department specific goalsmiddot Participate in collaborative working sessions with teams to map workflows using clear visual toolsmiddot Incorporate stakeholder feedback to ensure operational feasibility and staff adoptionmiddot Work with technical teams and end users to support testing and integration of automation toolsmiddot Identify ways to streamline repetitive tasks while ensuring compliance and accuracymiddot Actively contribute in team huddles debriefs and cross departmental forums to promote transparencymiddot Capture and share feedback from operational partners to refine processes and increase user buy inmiddot Ensure workflows process changes and tool usage are clearly documented and up to datemiddot Support adherence to internal standards and applicable regulatory requirementsmiddot Support the creation of job aids and tip sheets tailored to various user rolesmiddot Provide hands on assistance during go lives and team onboarding to drive process adoptionmiddot Dailyweekly monitoring and reporting of department specific metric and organizational key performance indicatorsmiddot Provides coaching and mentoring as needed to improve staff performancemiddot Attends daily LEAN Huddles and maintains huddle boardmiddot Promotes team engagement in the daily HuddlesTraining and Developmentmiddot Ensures HealthStream learnings are completedmiddot Completes initial training for comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration processmiddot Develop proficiencies in other areas of the revenue cycle in order to provide additional supportmiddot Helps with process improvement initiatives and decision making Performs other duties as directed and or requiredmiddot Perform other duties as directedrequired within the department and at an organizational levelmiddot Regularly assistssupports coworkers in every aspect of their dutiesWorking RelationshipsThis Job Reports To Optimization Innovation ManagerJob Titles of HHC positions reporting to this Job Number Direct Reports Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the system Position SummaryThe Optimization Innovation Specialist under the direction of the Optimization Innovation Manager is responsible for partnering with revenue cycle teams to identify operational pain points and support improvement initiatives They will conduct data analysis to improve performance improvement efforts while supporting the development and documentation of current and future state workflows They will assist in the implementation of automation and process optimization technologies as well as participate in stakeholder meetings and knowledge sharing activities They must also maintain compliance and documentation updates for implemented improvements Serves as a role model by displaying the HHC HW leadership behaviors Provides departmental coverage as necessary Position ResponsibilitiesKey Areas of Responsibility middot Collaborates directly with front line staff to understand current state workflows and day to day challengesmiddot Foster embedded relationships with operational partners to ensure alignment with improvement effortsmiddot Assist in interpreting key performance metrics such as denial rates and collections efficiencymiddot Translate data insights into actionable recommendations tailored to department specific goalsmiddot Participate in collaborative working sessions with teams to map workflows using clear visual toolsmiddot Incorporate stakeholder feedback to ensure operational feasibility and staff adoptionmiddot Work with technical teams and end users to support testing and integration of automation toolsmiddot Identify ways to streamline repetitive tasks while ensuring compliance and accuracymiddot Actively contribute in team huddles debriefs and cross departmental forums to promote transparencymiddot Capture and share feedback from operational partners to refine processes and increase user buy inmiddot Ensure workflows process changes and tool usage are clearly documented and up to datemiddot Support adherence to internal standards and applicable regulatory requirementsmiddot Support the creation of job aids and tip sheets tailored to various user rolesmiddot Provide hands on assistance during go lives and team onboarding to drive process adoptionmiddot Dailyweekly monitoring and reporting of department specific metric and organizational key performance indicatorsmiddot Provides coaching and mentoring as needed to improve staff performancemiddot Attends daily LEAN Huddles and maintains huddle boardmiddot Promotes team engagement in the daily HuddlesTraining and Developmentmiddot Ensures HealthStream learnings are completedmiddot Completes initial training for comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration processmiddot Develop proficiencies in other areas of the revenue cycle in order to provide additional supportmiddot Helps with process improvement initiatives and decision making Performs other duties as directed and or requiredmiddot Perform other duties as directedrequired within the department and at an organizational levelmiddot Regularly assistssupports coworkers in every aspect of their dutiesWorking RelationshipsThis Job Reports To Optimization Innovation ManagerJob Titles of HHC positions reporting to this Job Number Direct Reports Requirements and SpecificationsEducationmiddot Minimumo Some education in healthcare field Business Information Systems or a related field or equivalent work experiencemiddot Preferredo Associatersquos degree in relevant Healthcare field preferred advanced coursework or certifications in process improvement is a plusExperiencemiddot Minimumo years of experience in healthcare revenue cycle operations or business process improvementmiddot Preferredo Experience with healthcare IT systems eg Epic OnBaseo Exposure to Lean Six Sigma or change management principles Language Skillsmiddot Excellent verbal and written communication skills Knowledge Skills and Ability Requirementsmiddot Foundational knowledge of revenue cycle processesmiddot Basic understanding of performance metrics eg denials collection ratesmiddot Strong analytical organizational and collaboration skillsmiddot Interest in process improvement and automation eg RPA We take great care of careers With locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment Requirements and SpecificationsEducationmiddot Minimumo Some education in healthcare field Business Information Systems or a related field or equivalent work experiencemiddot Preferredo Associatersquos degree in relevant Healthcare field preferred advanced coursework or certifications in process improvement is a plusExperiencemiddot Minimumo years of experience in healthcare revenue cycle operations or business process improvementmiddot Preferredo Experience with healthcare IT systems eg Epic OnBaseo Exposure to Lean Six Sigma or change management principles Language Skillsmiddot Excellent verbal and written communication skills Knowledge Skills and Ability Requirementsmiddot Foundational knowledge of revenue cycle processesmiddot Basic understanding of performance metrics eg denials collection ratesmiddot Strong analytical organizational and collaboration skillsmiddot Interest in process improvement and automation eg RPA We take great care of careers With locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment