Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the system Position Summary The Professional Billing PB Applications Analyst will support and maintain all aspects of the Epic Resolute Professional Billing module They may be engaged in workflow analysis design and build sessions with Subject Matter Experts and instructional designers They work under the direction of the Application Team Lead and or Manager and the Rev Cycle Application DirectorThe Analyst will follow internal CareConnect build change control and issue management policies and procedures They complete in depth and precise investigation and documentation of operational specifications and application functionality to deliver on expected outcomes Attention to detail and customer focus are critical skills for this position Successful candidates enjoy helping others learn and adopt usage of the application They will work closely with Revenue Cycle Operations system vendors consultants all CareConnect applications teams and technical services to troubleshoot and resolve incidents and service requests in a timely mannerFocus areasProfessional BillingPosition Responsibilitiesmiddot Address Errors that fall into Project Team workqueuesmiddot Quarterly and Yearly CPT and wRVU updatesmiddot Ad HOC updates to Provider Procedure and Fee Schedule recordsmiddot Create and maintain Client accounts and associated pricing contractsmiddot Create and maintain Cash Drawer Recordsmiddot Application level securitymiddot Reimbursement Contractsmiddot Maintain andor modify application workqueuesmiddot Maintain andor modify application reports and dashboardsmiddot Understands the operational issues within their application area well enough to represent user needsmiddot Analyzes workflow decisions and how they translate into application configurations to ensure system design reflects decisionsmiddot Anticipates and provides solutions to problems with the necessary priorities Presents solution to operational leaders within respective teamareamiddot Troubleshoot research and solve technically challenging problems involving integrated systemsmiddot Assists in the development and documentation of Standard Work Processes that will be used to support the applicationmiddot Actively participates on weekly team meetings to discuss team and project related activities issues changes communications and updatesmiddot Supports team members with application and information systems knowledgemiddot Collaborates with vendor resources plays an active role in managing the technical build and issue resolutionmiddot Documents and maintains all required system design and build documents and configures system accordinglymiddot Performs in depth analysis of workflows data collection report details and other technical issues associated with the use of their respective systemmiddot Contributes in the preparation and execution of testing scripts and materials and performs unit system and integrated testing tasksmiddot Promotes a team atmosphere that is conducive to the overall accomplishment of goals schedules and deadlinesmiddot Provides on call supportmiddot Supports end users during go live which may include weekend and after hoursmiddot Performs other duties as assignedWork where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the system Position Summary The Professional Billing PB Applications Analyst will support and maintain all aspects of the Epic Resolute Professional Billing module They may be engaged in workflow analysis design and build sessions with Subject Matter Experts and instructional designers They work under the direction of the Application Team Lead and or Manager and the Rev Cycle Application DirectorThe Analyst will follow internal CareConnect build change control and issue management policies and procedures They complete in depth and precise investigation and documentation of operational specifications and application functionality to deliver on expected outcomes Attention to detail and customer focus are critical skills for this position Successful candidates enjoy helping others learn and adopt usage of the application They will work closely with Revenue Cycle Operations system vendors consultants all CareConnect applications teams and technical services to troubleshoot and resolve incidents and service requests in a timely mannerFocus areasProfessional BillingPosition Responsibilitiesmiddot Address Errors that fall into Project Team workqueuesmiddot Quarterly and Yearly CPT and wRVU updatesmiddot Ad HOC updates to Provider Procedure and Fee Schedule recordsmiddot Create and maintain Client accounts and associated pricing contractsmiddot Create and maintain Cash Drawer Recordsmiddot Application level securitymiddot Reimbursement Contractsmiddot Maintain andor modify application workqueuesmiddot Maintain andor modify application reports and dashboardsmiddot Understands the operational issues within their application area well enough to represent user needsmiddot Analyzes workflow decisions and how they translate into application configurations to ensure system design reflects decisionsmiddot Anticipates and provides solutions to problems with the necessary priorities Presents solution to operational leaders within respective teamareamiddot Troubleshoot research and solve technically challenging problems involving integrated systemsmiddot Assists in the development and documentation of Standard Work Processes that will be used to support the applicationmiddot Actively participates on weekly team meetings to discuss team and project related activities issues changes communications and updatesmiddot Supports team members with application and information systems knowledgemiddot Collaborates with vendor resources plays an active role in managing the technical build and issue resolutionmiddot Documents and maintains all required system design and build documents and configures system accordinglymiddot Performs in depth analysis of workflows data collection report details and other technical issues associated with the use of their respective systemmiddot Contributes in the preparation and execution of testing scripts and materials and performs unit system and integrated testing tasksmiddot Promotes a team atmosphere that is conducive to the overall accomplishment of goals schedules and deadlinesmiddot Provides on call supportmiddot Supports end users during go live which may include weekend and after hoursmiddot Performs other duties as assignedQualificationsEpic certification or proficiency in Resolute Professional BillingBachelorrsquos degree or equivalent knowledge and skills obtained through a combination of education training and experience in a HealthCare environment requiredFive years relevant experience in a challenging healthcare environment preferredExperience in business information system management in a hospital or ambulatory care setting preferredThe Professional Billing Application Specialist exhibits the following qualitiesProven ability to successfully work in a team environment that presents significant change and tight timeframesConducts themselves according to Hartford Healthcare values Caring Excellence Safety and IntegrityAre well respected within the organization and maintains a positive attitudeApproach problems constructively by focusing on how to move forward explores and analyzes alternativesProponent for change and demonstrates a continuous improvement mindset ingenuity and innovative thinking and organizational skillsStrong communication and organizational skills with ability to influence others while maintaining a strong focus on achieving results We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment QualificationsEpic certification or proficiency in Resolute Professional BillingBachelorrsquos degree or equivalent knowledge and skills obtained through a combination of education training and experience in a HealthCare environment requiredFive years relevant experience in a challenging healthcare environment preferredExperience in business information system management in a hospital or ambulatory care setting preferredThe Professional Billing Application Specialist exhibits the following qualitiesProven ability to successfully work in a team environment that presents significant change and tight timeframesConducts themselves according to Hartford Healthcare values Caring Excellence Safety and IntegrityAre well respected within the organization and maintains a positive attitudeApproach problems constructively by focusing on how to move forward explores and analyzes alternativesProponent for change and demonstrates a continuous improvement mindset ingenuity and innovative thinking and organizational skillsStrong communication and organizational skills with ability to influence others while maintaining a strong focus on achieving results We take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment