Work where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the system Position SummaryThe Revenue Cycle Manager ndash Optimization Innovation supports the strategic goals of the Revenue Cycle team by executing performance improvement initiatives enhancing Epic system workflows and managing day to day operations of optimization projects The Manager leads a team of analysts and collaborates with cross functional stakeholders to implement automation improve KPIs and support Epic upgrades and enhancements Position ResponsibilitiesKey Areas of ResponsibilityOperational Planning and Execution middot Support the development and execution of departmental revenue cycle optimization strategies aligned with organizational goalsmiddot Coordinate and manage tactical roadmaps across revenue cycle and support areasmiddot Assist in vendor coordination to ensure alignment with performance expectationsRevenue Cycle Automation middot Implement automation initiatives to streamline workflows and reduce manual interventionmiddot Collaborate with IT and operations to deploy automated systems for billing coding and claims processingmiddot Maintain oversight of RPA bots and ensure ongoing effectivenessPerformance Improvement middot Monitor KPIs such as AR days denial rates and collection rates to identify improvement opportunitiesmiddot Lead implementation of best practices to drive operational excellencemiddot Support standard work development education and training across revenue cycle teamsCompliance and Industry Trends middot Stay informed on industry trends regulatory changes and emerging technologiesmiddot Ensure compliance with revenue cycle regulations and standardsmiddot Provide insights to leadership based on industry developmentsmiddot Other Duties as Assigned middot Contributes to long range planning supports enterprise initiatives and responds to emerging organizational needs or innovation opportunities Working Relationshipsmiddot This Job Reports To Director Revenue Cycle Optimization Innovationmiddot Workers Responsible Foro Direct Reports o Indirect Reports middot Nature of Supervisiono Daily support and supervision of Care Management team including Community Care Managers and Resource Coordinators to manage and maintain workflow uphold policy and procedure and drive patient centered careo Internal Collaborates with operational revenue cycle teams analytics IT and leadershipo External Partners with vendors and solution providers to support implementation and optimizationWork where every moment mattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole rather than a single member organizationWith the creation of our new umbrella organization we now have our own identity with a unique payroll benefits performance management system service recognition programs and other common practices across the system Position SummaryThe Revenue Cycle Manager ndash Optimization Innovation supports the strategic goals of the Revenue Cycle team by executing performance improvement initiatives enhancing Epic system workflows and managing day to day operations of optimization projects The Manager leads a team of analysts and collaborates with cross functional stakeholders to implement automation improve KPIs and support Epic upgrades and enhancements Position ResponsibilitiesKey Areas of ResponsibilityOperational Planning and Execution middot Support the development and execution of departmental revenue cycle optimization strategies aligned with organizational goalsmiddot Coordinate and manage tactical roadmaps across revenue cycle and support areasmiddot Assist in vendor coordination to ensure alignment with performance expectationsRevenue Cycle Automation middot Implement automation initiatives to streamline workflows and reduce manual interventionmiddot Collaborate with IT and operations to deploy automated systems for billing coding and claims processingmiddot Maintain oversight of RPA bots and ensure ongoing effectivenessPerformance Improvement middot Monitor KPIs such as AR days denial rates and collection rates to identify improvement opportunitiesmiddot Lead implementation of best practices to drive operational excellencemiddot Support standard work development education and training across revenue cycle teamsCompliance and Industry Trends middot Stay informed on industry trends regulatory changes and emerging technologiesmiddot Ensure compliance with revenue cycle regulations and standardsmiddot Provide insights to leadership based on industry developmentsmiddot Other Duties as Assigned middot Contributes to long range planning supports enterprise initiatives and responds to emerging organizational needs or innovation opportunities Working Relationshipsmiddot This Job Reports To Director Revenue Cycle Optimization Innovationmiddot Workers Responsible Foro Direct Reports o Indirect Reports middot Nature of Supervisiono Daily support and supervision of Care Management team including Community Care Managers and Resource Coordinators to manage and maintain workflow uphold policy and procedure and drive patient centered careo Internal Collaborates with operational revenue cycle teams analytics IT and leadershipo External Partners with vendors and solution providers to support implementation and optimizationRequirements and SpecificationsEducationmiddot Minimum Bachelors degree in relevant Healthcare field Business Information Systems or a related field or equivalent work experiencemiddot Preferred Masterrsquos degree in relevant Healthcare field Business or related field preferred or equivalent work experienceExperiencemiddot Minimumo years of progressive experience in healthcare revenue cycle operations training or process improvemento years of leadership experience including direct people managemento Epic Systems experience with working knowledge of revenue cycle KPIs and workflow optimizationo Exposure to automation technologies eg RPA in a healthcare settingo Background in adult learning instructional design or training development for operational teamsmiddot Preferred Minimum Qualifications o years of experience in healthcare revenue cycle with a focus on performance improvement automation and Epic optimizationo years of leadership experience including managing cross functional teams and leading strategic initiativeso Advanced Epic proficiency including workflow configuration KPI dashboarding and upgrade supporto Proven success implementing automation technologies such as RPA or AI driven tools to streamline billing coding or claims workflowso Experience with performance improvement methodologies such as Lean Six Sigma or similar frameworkso Demonstrated impact on KPIs including AR days denial rates and collection efficiencyo Strong understanding of healthcare compliance standards and ability to apply regulatory changes to operational processeso Experience developing and delivering training programs especially those tied to optimization initiatives or system enhancementso Vendor management experience particularly in coordinating automation or optimization solutionsLanguage Skillsmiddot Proficient in English strong written and verbal communication skills requiredKnowledge Skills and Ability Requirementsmiddot Proven track record leading enterprise level transformation projectsmiddot Ability to manage high complexity cross functional initiativesmiddot Strong financial and operational acumen with understanding of revenue cycle KPIsmiddot Expertise in change leadership and stakeholder engagementmiddot Competency in translating analytics into strategymiddot Ability to foster a culture of innovation accountability and continuous learning We take great care of careers With locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment Requirements and SpecificationsEducationmiddot Minimum Bachelors degree in relevant Healthcare field Business Information Systems or a related field or equivalent work experiencemiddot Preferred Masterrsquos degree in relevant Healthcare field Business or related field preferred or equivalent work experienceExperiencemiddot Minimumo years of progressive experience in healthcare revenue cycle operations training or process improvemento years of leadership experience including direct people managemento Epic Systems experience with working knowledge of revenue cycle KPIs and workflow optimizationo Exposure to automation technologies eg RPA in a healthcare settingo Background in adult learning instructional design or training development for operational teamsmiddot Preferred Minimum Qualifications o years of experience in healthcare revenue cycle with a focus on performance improvement automation and Epic optimizationo years of leadership experience including managing cross functional teams and leading strategic initiativeso Advanced Epic proficiency including workflow configuration KPI dashboarding and upgrade supporto Proven success implementing automation technologies such as RPA or AI driven tools to streamline billing coding or claims workflowso Experience with performance improvement methodologies such as Lean Six Sigma or similar frameworkso Demonstrated impact on KPIs including AR days denial rates and collection efficiencyo Strong understanding of healthcare compliance standards and ability to apply regulatory changes to operational processeso Experience developing and delivering training programs especially those tied to optimization initiatives or system enhancementso Vendor management experience particularly in coordinating automation or optimization solutionsLanguage Skillsmiddot Proficient in English strong written and verbal communication skills requiredKnowledge Skills and Ability Requirementsmiddot Proven track record leading enterprise level transformation projectsmiddot Ability to manage high complexity cross functional initiativesmiddot Strong financial and operational acumen with understanding of revenue cycle KPIsmiddot Expertise in change leadership and stakeholder engagementmiddot Competency in translating analytics into strategymiddot Ability to foster a culture of innovation accountability and continuous learning We take great care of careers With locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment